Spot On for Talent Acquisition & Development

Air Freight Forwarder

Job Summary

We are currently looking to recruit an experienced Air Freight Forwarder to work within a busy import / export department of a large freight forwarding company


  • Foster and develop good relations with both existing and potential customers to ensure retention and growth.
  • Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance.
  • Delivery and collection scheduling and dealing with Hauliers / subcontractors and third parties.
  • Day to day operations in a busy office environment to include dealing with customers/customs clearance/invoicing/creditors invoices/customer & other reports/other administration duties.
  • Develop in-depth knowledge of all aspects of the role to ensure full ownership.
  • Deal with all customer phone sales and/or customer queries.
  • Establish a good working relationship with the shipping department and customers.
  • Maintaining and / or implementing good working practices & procedures to ensure that departments run efficiently and with professionalism.
  • Working in a busy fast paced environment, while maintaining quality and customer service.
  • Managing your performance via Key Performance Indicators as discussed with your manager.
  • Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service.
  • Promote company positively within customers premises through high quality of work, excellent communication, pro-active approach and positive attitude.
  • Other ad-hoc responsibilities as required by you manager.

Suitable candidate will have the following:

  • At least 3 years experience in a busy Air freight forwarding department
  • A hands-on approach with the ability to maintain priorities and deadlines.
  • Excellent administrative skills.
  • The ability to work on own initiative within a team environment.
  • Keen Awareness to the Cost of Quality to an Organisation.
  • Flexibility to adapt to changing demands

The salary on this role will very much depend on your experience

Ref number: 17100

Job Type: Full-time

Only candidates can apply for this job.
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Email :
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309


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