Call Center Supervisor – German Speaker – Office Based – Valencia, Spain

𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗲𝗿 𝗦𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗼𝗿 – 𝗚𝗲𝗿𝗺𝗮𝗻 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 – 𝗢𝗳𝗳𝗶𝗰𝗲 𝗕𝗮𝘀𝗲𝗱 – 𝗩𝗮𝗹𝗲𝗻𝗰𝗶𝗮, 𝗦𝗽𝗮𝗶𝗻

*** This Job Opportunity is only offered for candidates living & eligible to work in Valencia, Spain.

Office Based – Valencia, Spain.

Attractive Salary 𝟯𝟮𝟱𝟬𝟬 𝗘𝗨𝗥 𝗚𝗿𝗼𝘀𝘀/𝗔𝗻𝗻𝘂𝗮𝗹𝗹𝘆 + 𝗕𝗼𝗻𝘂𝘀: 𝟰𝟬𝟬𝟬 𝗘𝗨𝗥 𝗚𝗿𝗼𝘀𝘀/𝗔𝗻𝗻𝘂𝗮𝗹𝗹𝘆.

Job Description

As the team Supervisor, you will be responsible for managing the performance of direct reports through the use of appraisals, objective setting, training, development, and performance improvement plans.

Duties and Responsibilities

Manage performance of direct reports through the use of appraisals, objective setting, training, development, and performance improvement plan.
Ensure the introduction of best practices including but not limited to recruitment, reporting, motivation, staff retention, training, and escalation.
Build strong productive working relationships with your customers and their management teams.
Manage all disciplinary issues effectively.
Ensure the team achieves the agreed Service Levels + Revenue target.
Hold regular team meetings and ensure regular communication to motivate the staff.
Provide performance statistics and reporting to the customer as required.
Organize a recurrent governance model with your customers to review the service levels.

Targeted Qualifications

Fluency level of 𝗖𝟭/𝗖𝟮 𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿 𝗶𝗻 𝗚𝗲𝗿𝗺𝗮𝗻.
Fluency level of 𝗕𝟮 𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿 𝗶𝗻 𝗘𝗻𝗴𝗹𝗶𝘀𝗵.
Familiarity with business processes, tools, and CRM systems.
A degree in a relevant field will be considered an advantage.
Strong sales and pipeline management skills.
Excellent communication skills.
Business knowledge and commercial awareness.
Ability to implement and manage change. Motivate, encourage and coach others to develop strong relationship-building and sales skills.
Ability to follow the security rules of the company.
Able to work independently under pressure and adhere to deadlines.
Strong people management skills – interpersonal skills, appraisal skills, interviewing skills.
Excellent decision-making/problem-solving skills.
Operational/business management experience is needed.
Demonstrable management experience within an outsourced service delivery environment.
Previous international experience is a plus.

Interpersonal Skills

Communicative, Speak and/or write well and get your ideas across to others easily.
Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
Confident, Pleasant, Energetic, Helpful, Trustworthy
Efficient, Perform tasks in the fastest and simplest ways that they can be done.
Organized & Punctual, put things in order so that they run smoothly and are always on time.
Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
Precise, Make sure that things are done accurately, correctly, and exactly.
Willingness to acquire new knowledge.
Service Customers, be friendly patient, and polite with customers, and try your best to service their needs/wants.

Offer & Benefits

Attractive Salary 𝟯𝟮𝟱𝟬𝟬 𝗘𝗨𝗥 𝗚𝗿𝗼𝘀𝘀/𝗔𝗻𝗻𝘂𝗮𝗹𝗹𝘆.
+ 𝗕𝗼𝗻𝘂𝘀: 𝟰𝟬𝟬𝟬 𝗘𝗨𝗥 𝗚𝗿𝗼𝘀𝘀/𝗔𝗻𝗻𝘂𝗮𝗹𝗹𝘆.
Employment contract.
Health insurance.
An interesting and dynamic work environment in a multinational company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and the consent statement in your CV.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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