BlueLink International CZ belongs to Air France Group and provides assistance in the field of luggage claims, loyalty programs, booking of flight tickets and other customer services related to the airline business. We have currently 500 employees from 50 different countries and speaking 20 different languages. Our business is growing rapidly!
CRM Advisor – Airline Cargo Product – Spanish AND Portuguese
BlueLink International CZ is an international customer service centre belonging to Air France Group. We are providing assistance line in the field of luggage claims, loyalty programs, booking of flight tickets and other customer services to airline and hotel chain clients. Currently we are looking for new colleagues for the position: CRM Advisor in Airline Business – Cargo Product – Spanish and Portuguese Speakers
What are you going to do?
- Providing full support to our customers – Air France, Martinair and KLM Cargo clients through tracking calls, handling booking emails – European countries
- Checking cargo orders and approving them
- Answering questions from external agents regarding import, export, bookings, tracing of cargo and providing general information. Depending on the product that they would like to transport you will search for a suitable flight in line with the cargo instructions.
What do we require?
- Native or fluent speaker of both Spanish and Portuguese with an advanced level of English
- Excellent communication skills
- Professionality, personal responsibility, accuracy and organizational skills
- Advanced PC skills (MS Office)
- Prior customer service experience is an advantage
- Starting date: 4.9. 2017
And for that we offer:
- Full training program in our office in Prague * Discounted flight tickets, language courses, fitness center, swimming pool and meal tickets * 23 paid days off * Multicultural team of people from the whole world * Modern and friendly working environment * Offices located in the center of Prague
If you are interested in this position, please send your structured CV in English.
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Job Type: Full-time