Crypto Operations Manager – Office Based – Manila, Philippines

𝗖𝗿𝘆𝗽𝘁𝗼 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – 𝗢𝗳𝗳𝗶𝗰𝗲 𝗕𝗮𝘀𝗲𝗱 – 𝗠𝗮𝗻𝗶𝗹𝗮, 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲𝘀

*** This Job Opportunity is only offered for candidates living & eligible to work in Manila, Philippines.

Office-Based, Manila, Philippines

Salary Offered: Kindly share with us your salary expectations “Annual package”

Client: BPO Company.

Job Description

As a Crypto Ops Manager, you will be responsible for developing and implementing operational policies, procedures, and best practices to improve productivity and maintain high standards of service delivery.

Detailed Duties and Responsibilities

• Oversee the back office functions, (transaction processing, documentation, and customer support) ensuring timely and accurate delivery of services.
• Stay up-to-date with industry trends, regulatory changes, and best practices in Crypto operations, and proactively implement relevant updates.
• Develop and implement operational policies, procedures, and best practices to improve productivity and maintain high standards of service delivery.
• Identify operational bottlenecks and implement solutions to enhance efficiency and productivity in all areas of the operation.
• Manage HR processes (including recruitment, training, performance evaluation, and employee development) to ensure a skilled and motivated workforce.
• Oversee and manage all aspects of the Crypto operation (including sales, customer service, back office, risk management and HR functions).
• Collaborate with risk management teams to develop and implement risk mitigation strategies and monitor compliance with risk management protocols.
• Collaborate with cross-functional teams to establish and streamline operational workflows, ensuring seamless coordination between departments.
• Foster a positive and collaborative work environment, promoting teamwork and professional development among team members. 
• Monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
• Manage and provide guidance to sales teams, ensuring effective strategies and targets are set and achieved.
• Conduct regular audits to ensure compliance with regulatory requirements and internal policies.

Targeted Qualifications

• Excellent problem-solving and decision-making abilities, with a focus on optimizing processes and achieving operational goals.
• Proficiency in using relevant software and tools for operations management.
• In-depth knowledge of Crypto/FX/Gaming/BPO operations, including sales, back office functions, risk management, and HR processes.
• Bachelor’s degree in Business Administration, Finance, or related field.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Living in Manila or being willing to relocate to Manila.
• Proven work experience in operations management, preferably in the Crypto/FX/Gaming industry or in BPO setting.
• Excellent communication and interpersonal skills, with the ability to collaborate and build relationships with internal and external stakeholders.
• Strong leadership skills with the ability to motivate and manage a team effectively.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized & Punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary Offered: Kindly share with us your salary expectations “Annual package”
• Medical Insurance.
• Office Based – Manila, Philippines.
• Relocation support.
• An interesting and dynamic work environment in a multinational company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and the consent statement in your CV.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

By sharing your CV with us by email, you are consenting to the following statement.

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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