Spot On for Talent Acquisition & Development

Are you looking for a new job that is both challenging and exciting? Are you full of ambition and want to make a difference? Are you eager to change the world of online work with us? If you want to profit from numerous benefits and working in a start-up atmosphere excites you, twago is the right place for you!

For our office in the heart of Berlin we are looking for you to start as soon as possible as

Customer Service Representative – Italy

for twago – Europe’s largest online platform for freelance work

part-time | unlimited contract

Your role as Customer Service Representative

  • You are the first point of contact for customer queries by e-mail and phone (no call center activities)
  • You are accountable for your quantitative and qualitative goals
  • You communicate our services to relevant target groups in a friendly and competent manner and provide professional advice to our clients
  • You monitor the quality of twago projects and public comments and contribute to the optimization of our service processes
  • You are responsible for the documentation of client feedback and bring in your own ideas on how to improve our platform
  • You execute evaluations and analyses on different topics, such as loyalty and success rates of users or preparations for marketing & sales campaigns

What you should bring in

  • You already have working experience in an internet startup within customer care
  • You enjoy talking on the phone and possess a pronounced service mentality
  • You possess perfect language skills in Italian (mother-tongue)
  • Very good English skills (our daily communication within the office is in English)
  • Self-responsible working style and the ability to quickly familiarize yourself with new topics
  • Excellent writing, communication and negotiating skills
  • Professional and friendly appearance, you are flexible and possess the ability to think ahead
  • Experienced in using the internet, CRM and ticketing tools

A plus would be

  • one of the following languages (German, Spanish or French)
  • experience with salesforce is a plus

What’s in it for you

  • The opportunity for professional and personal growth within an innovative, high-performing and fast-moving company with flat hierarchies
  • Working alongside an experienced, successful and international team
  • An ideal environment in which to grow with a successful start-up and learn about the online working industry
  • A fantastic opportunity to do more outside of your current comfort zone
  • Competitive salary and very attractive office in the heart of Berlin (Kreuzberg)
  • Fresh fruits, drinks and company lunch every week

About twago

twago is a successful, internationally active enterprise on its way to become an established online company. We are changing the world of teamwork by connecting freelancers and business clients from all over the world in order to successfully manage various projects. Recently, our new product Twago Enterprise was launched allowing fortune 500 companies like Philips to attract freelance talent.

Become a part of our team!

Please send your application as “Customer Service Representative (m/f)” with your availability and salary expectations addressed to Laura Christenhuß. Alternatively, use the apply-button or this link We look forward to meeting you.

Job Type: Part-time

Required language:

  • Italian fluently
Only candidates can apply for this job.
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Contact US

Email :
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309


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