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Customer Success Business Partner

Job Description: Customer Success Business Partner

ANAPLAN

At Anaplan, we believe in hard work, having fun, and bringing excellence to everything we do. Our product is arguably the most sophisticated in its class, but our product alone does not make heroes of our customers. Our Customer Success team does. A position on our team gives you the opportunity to take the “service” in “software-as-a-service” to a whole new level, and enjoy rapid career growth while you’re at it.

CUSTOMER SUCCESS – Business Partner

Anaplan is changing the way companies plan and this isn’t Customer Success as usual. We’re looking for team members who can’t sit still and are always thinking around the corner. You bring your experience steering large-scale, complex consulting engagements and we’ll bring our world-class platform and fast-paced, agile methodology. We’re not looking for average. Do you enjoy diving into issues and designing solutions? Are you detail-oriented yet able to communicate at a high level? Do you enjoy knowing that your work has significantly improved your client’s life? Do you have the personality, the systematic approach, and the skills to align internal, external and partner organizations through the customer journey? If so, this job is for you.

RESPONSIBILITIES:
As a Business Partner, you are primarily responsible for the successful deployment, user adoption and on-going health of our customers and their Anaplan solutions. Acting as the key technical contact for customers, you will support them with training, implementation services and support, handling and escalating any issues, and ensuring solution adoption and customer satisfaction. You will:

Own the project delivery, growth, adoption, and road map in strategic accounts with a focus on customer experience

Manage the project team of internal and external consultants

Scope, architect and run projects The Anaplan Way

Serve as the architectural SME for large-scale connected planning solutions

Partner with Sales and Product throughout the customer journey and lifecycle. REQUIREMENTS:

To be successful in this role, you have:
An advanced degree, such as a Master of Business Administration (MBA)– Finance, Maths, Engineering, MIS are typical – or CPA or other Professional Qualification

5-10+ years of business consulting and implementation experience with multi-dimensional systems (Cognos, Hyperion, Business Objects, TM1 etc)

Strong client facing skills: written, verbal, and facilitative

Expertise in consensus building on blended teams

Presence and skill leading workshops to the hierarchy of Fortune 100 companies

Experience understanding, translating, and optimizing client processes

Subject matter expertise in planning and modeling – with specialism in either Supply Chain, Finance or Sales strongly preferred

Strong understanding of data integration (inbound and outbound) Ability to travel is REQUIRED

PERSONAL CHARACTERISTICS:
Problem solver are your core (Technical, Architectural, Process related)

Results-oriented, motivated, self-starter

Values variety in daily activities, flexible to adapt, confidence to tackle any challenge – even those that come up last minute

Coaching mentality

Collegial, open and grounded in integrity

Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career.

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