Customer Support German Speaker/Deutschsprachig B2 level – Hybrid Model – Szczecin

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 – 𝗚𝗲𝗿𝗺𝗮𝗻 𝗦𝗽𝗲𝗮𝗸𝗲𝗿/𝗗𝗲𝘂𝘁𝘀𝗰𝗵𝘀𝗽𝗿𝗮𝗰𝗵𝗶𝗴

𝗛𝘆𝗯𝗿𝗶𝗱 𝗠𝗼𝗱𝗲𝗹 – 𝗦𝘇𝗰𝘇𝗲𝗰𝗶𝗻

*** This Job Opportunity is only offered for candidates living & eligible to work in Szczecin, Poland.

Salary Offered: 𝟳𝟱𝟬𝟬 𝗣𝗟𝗡 𝗕𝗮𝘀𝗶𝗰 𝗚𝗿𝗼𝘀𝘀 𝗠𝗼𝗻𝘁𝗵𝗹𝘆 𝗦𝗮𝗹𝗮𝗿𝘆 + 𝟱𝟬𝟬 𝗣𝗟𝗡 𝗚𝗿𝗼𝘀𝘀 𝗠𝗼𝗻𝘁𝗵𝗹𝘆 𝗕𝗼𝗻𝘂𝘀 + Sign-in Bonus.

Client: BPO Company.

Hybrid Model – Szczecin, Poland

Job Description

As a Customer Support, you will be responsible for identifying problems and proactively eliminating errors “through phone, email, chat,…etc”

Detailed Duties and Responsibilities

• The first point of contact for the customer, responding to the various incoming requests, and solving emerging issues.
• Professional telephone, Email, and Chat support in solving customer problems.
• Recognizing customer needs.
• Participation in specialized training.
• Understanding customer needs and assisting to solve the issue faced.
• Building a good relationship with the customer while improving customer satisfaction.
• Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.

Targeted Qualifications

• 𝗙𝗹𝘂𝗲𝗻𝗰𝘆 𝗶𝗻 𝗚𝗲𝗿𝗺𝗮𝗻 starting 𝗕𝟮 𝗹𝗲𝘃𝗲𝗹 𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿.
• 𝗔𝗻𝗱 𝗘𝗻𝗴𝗹𝗶𝘀𝗵, communicative.
• Personnel culture and a positive attitude.
• Attention to detail and problem-solving.
• Skills for efficient navigation of the internet.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized & Punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary Offered: 7500 PLN Basic Gross Monthly Salary + 500 PLN gross Monthly Bonus + Sign-in Bonus.
• Technical training, soft skills training, and Development Programs.
• Shift Based: Yes.
• Working Hours: Monday to Sunday “5 days/weekly”
• Hybrid Model in Szczecin, Poland.
  • 2 weeks working from home.
• Employment contract “Civil and Labour contracts”
• 𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 & Sports Card.
• A dynamic work environment in a dynamically developing international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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