Customer Support – German Speaker / Deutschsprachig B2 level – Work From Home/Von Zuhause Aus Arbeiten – Hungary or Romania

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 – 𝗚𝗲𝗿𝗺𝗮𝗻 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 / 𝗗𝗲𝘂𝘁𝘀𝗰𝗵𝘀𝗽𝗿𝗮𝗰𝗵𝗶𝗴 𝗕𝟮 𝗹𝗲𝘃𝗲𝗹 

𝗪𝗼𝗿𝗸 𝗙𝗿𝗼𝗺 𝗛𝗼𝗺𝗲/𝗩𝗼𝗻 𝗭𝘂𝗵𝗮𝘂𝘀𝗲 𝗔𝘂𝘀 𝗔𝗿𝗯𝗲𝗶𝘁𝗲𝗻 – 𝗛𝘂𝗻𝗴𝗮𝗿𝘆 𝗼𝗿 𝗥𝗼𝗺𝗮𝗻𝗶𝗮

*** This Job Opportunity is only offered for candidates living & eligible to work in Hungary or Romania.

Work From Home/Von Zuhause Aus Arbeiten – Hungary or Romania.

Salary Offered:

• Hungary: 500K – 650K HUF gross Monthly Salary
• Romania: 4000 NET RON.

Client: E-Commerce.

Start date: 16/10/2023.

Job Description

As a Customer Support, you will assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools.

Detailed Duties and Responsibilities

• Stay updated on product knowledge and be informed of any changes in company/client policies.
• Solve customer cases and support online orders in a timely manner.
• Handle incoming contact via various channels (live chat, email, messages, contact forms) from E-commerce platform users regarding their orders/queries while delivering excellent customer service.
• Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI.
• Assist customers with their inquiries, request, or orders by properly, completely, and accurately entering data in the support tools.
• Achieve Key Performance Indicators (KPIs) whilst maintaining excellent quality.
• Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
• Maintain a high level of professionalism with clients, and establish a positive rapport with every contact.

Targeted Qualifications

• Excellent written and verbal communication skills in German – Minimum B2 level or higher.
• English – Minimum C1 level or higher.
• High emotional intelligence and soft skills with the ability to serve high-profile customers.
• Experience in a multi-system environment.
• Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts.
• Preferably 1-year experience in a contact center or customer service environment.
• Customer-focused with a friendly and professional manner, understanding customer concerns.
• Tech savvy/computer literate with experience and Knowledge of MS Office applications.
• Ability to function and adapt in a fast-paced environment.
• Excellent comprehension and problem-solving skills.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized & Punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary Offered:
  • Hungary: 500K – 650K HUF gross Monthly Salary
  • Romania: 4000 NET RON.
• Must be eligible to Live and work in Hungary or Romania.
• Work From Home/Von Zuhause Aus Arbeiten – Hungary or Romania.
• An interesting and dynamic work environment in a multinational company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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