๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ – ๐ง๐๐ฟ๐ธ๐ถ๐๐ต ๐ฆ๐ฝ๐ฒ๐ฎ๐ธ๐ฒ๐ฟ
๐ข๐ณ๐ณ๐ถ๐ฐ๐ฒ ๐๐ฎ๐๐ฒ๐ฑ – ๐๐ถ๐๐ฏ๐ผ๐ป, ๐ฃ๐ผ๐ฟ๐๐๐ด๐ฎ๐น
*** This Job Opportunity is only offered for candidates living & eligible to work in Lisbon, Portugal.
Office Based โ Lisbon, Portugal.
Attractive Salary ๐ญ๐ฐ๐ฌ๐ฌ๐ฌ ๐๐จ๐ฅ – ๐ญ๐ฒ๐ฌ๐ฌ๐ฌ ๐๐จ๐ฅ ๐๐ป๐ป๐๐ฎ๐น ๐๐ฟ๐ผ๐๐ ๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ “๐๐ฒ๐ฝ๐ฒ๐ป๐ฑ๐ถ๐ป๐ด ๐ข๐ป ๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ” + ๐๐ฎ๐ป๐ด๐๐ฎ๐ด๐ฒ ๐๐ผ๐ป๐๐.
Job Description
As a Customer Support, you will be responsible for handling customer complaints, and providing appropriate solutions and alternatives within the time limits.
Duties and Responsibilities
- Document each action taken and categorize cases and possible bugs so that our engineering team can address them
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
- Communicate with customers using various channels (telephone, email, and chat)
- Collaborate with other specialists to solve or properly close help ticketsโฏโฏ
- Identify the issue the client is facing, troubleshoot, and provide the solution
- Maintain and update all job-related administrative forms.
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Ensure customer satisfaction and provide professional customer support.
Targeted Qualifications
- Excellent written and verbal communication skills ๐ง๐๐ฟ๐ธ๐ถ๐๐ต ๐๐ญ ๐น๐ฒ๐๐ฒ๐น ๐ผ๐ฟ ๐๐ถ๐ด๐ต๐ฒ๐ฟ.
- ๐๐ป๐ด๐น๐ถ๐๐ต ๐๐ฎ ๐น๐ฒ๐๐ฒ๐น ๐ผ๐ฟ ๐๐ถ๐ด๐ต๐ฒ๐ฟ.
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being a team player at the same time.
- Previous experience in Customer support roles, ideally from contact centers is preferred
- Ability to meet tight deadlines with minimum supervision and in a timely manner
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users โฏ
Interpersonal Skills
- Self-assured, Feel very confident and positive about yourself and your abilities.
- Resilient, Able to work to tight deadlines and within constraints
- Strong negotiation skills, planning, and analytical thinking
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfill it.
- Analytical, Break a problem down to see what is really going on.
- Confident, Pleasant, Energetic, Helpful, and Trustworthy, presenting to large groups and facilitating workshops.
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Flexible,ย Can carry out many different responsibilities, sometimes with very little advanced notice.
- Handle Complaints, Deal effectively with obstacles/complaints.
- Punctual, Always on time for things.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Resourceful, Think of new and different ways to do things when there are no obvious solutions.
- Creative, Use your imagination to come up with new ideas or to solve problems.
- Positive, proactive, punctual, and enthusiastic.
- A solutions-focussed
- Comfort with a fast-paced, dynamic environment.
- Compelling relationship-building capabilities.
- Trustworthy, supportive, and creditable.
- Fast thinker and open to change.
- Attention to detail, critical thinkerย and problem-solver.
Offer & Benefits
- Attractive Salary ๐ญ๐ฐ๐ฌ๐ฌ๐ฌ ๐๐จ๐ฅ – ๐ญ๐ฒ๐ฌ๐ฌ๐ฌ ๐๐จ๐ฅ ๐๐ป๐ป๐๐ฎ๐น ๐๐ฟ๐ผ๐๐ ๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ “๐๐ฒ๐ฝ๐ฒ๐ป๐ฑ๐ถ๐ป๐ด ๐ข๐ป ๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ” + ๐๐ฎ๐ป๐ด๐๐ฎ๐ด๐ฒ ๐๐ผ๐ป๐๐.
- Office Based โ Lisbon, Portugal.
- An interesting and dynamic work environment in a multinational company.
How To Apply
If you are interested in the job and you meet the above criteria you need to:
Kindly send your CV to jobs@spotonps.comย while including the Job Title in the subject and the consent statement in your CV.
By sharing your CV with us by email, you are consenting to the following statement.
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
In the CV, or resume or application, place the following statement:
โI hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through โSpot On Sp. z o.o.โ and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).โ
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More Information
- Address Office Based โ Lisbon, Portugal.
- Salary Offer Attractive Salary ๐ญ๐ฐ๐ฌ๐ฌ๐ฌ ๐๐จ๐ฅ - ๐ญ๐ฒ๐ฌ๐ฌ๐ฌ ๐๐จ๐ฅ ๐๐ป๐ป๐๐ฎ๐น ๐๐ฟ๐ผ๐๐ ๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ "๐๐ฒ๐ฝ๐ฒ๐ป๐ฑ๐ถ๐ป๐ด ๐ข๐ป ๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ" + ๐๐ฎ๐ป๐ด๐๐ฎ๐ด๐ฒ ๐๐ผ๐ป๐๐.
