𝗗𝗲𝘂𝘁𝘀𝗰𝗵𝘀𝗽𝗿𝗮𝗰𝗵𝗶𝗴 – 𝗩𝗼𝗻 𝗭𝘂𝗵𝗮𝘂𝘀𝗲 𝗔𝘂𝘀 𝗔𝗿𝗯𝗲𝗶𝘁𝗲𝗻 – From Anywhere in Poland
𝗪𝗼𝗿𝗸 𝗔𝘁 𝗛𝗼𝗺𝗲 – 𝗧𝗶𝗲𝗿 𝟮 – 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 – 𝗚𝗲𝗿𝗺𝗮𝗻 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀
*** This Job Opportunity is only offered for candidates eligible to work in EU/Poland.
- You will be Solving technical product issues and questions that our customers, resellers and personnel report to us.
- You will communicate directly with different stakeholders using phone, ticketing system and remote tools
- You will be Coordinating with different teams to solve issues in a timely manner
- You will be required to keep customers happy with prompt responses and excellent communication
- You will report product issues to development team.
- You will Perform “knowledge management” by creating instructions and articles of frequent issues and help in the training of support personnel
Work At Home – Covid-19 Precautions
Due to the current situation, the safety of all our client’s employees is the top priority of the company. Accordingly, all employees are currently Work At Home model till further notice.
- Attractive Package 𝗣𝗟𝗡 𝟵𝟬𝟬𝟬 – 𝟭𝟬𝟬𝟬𝟬 𝗚𝗿𝗼𝘀𝘀/𝗕𝗿𝘂𝘁𝘁𝗼 – Monthly ” Depending on Experience”
- Paid Training
- Private Medical Insurance
- Sports Card
- Motivational Programs and Engaging Events
- Fluency level of 𝗖𝟭 or higher in 𝗚𝗲𝗿𝗺𝗮𝗻 Language.
- Fluency level of𝗖𝟭 or higher in 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 language
- Strong hands-on experience in IT
- Experience in a customer service role
- Background in technical support, software testing or application engineering.
- Self-starter with excellent communication skills
- Experience with technical problem solving
- Strong technical background lol
- Customer & Quality Focus, while being Result Orientation with logical Sense of Urgency
- Good understanding of Windows Event Logging.
- Good understanding of CMD or Powershell (Needed)
- Good understanding of networks (VPN, Firewall, Proxy)
- Strong knowledge of Microsoft Office (Excel,Word,Outlook,Powerpoint)
- Strong knowledge in Windows (Services & Task Manager)
- Strong knowledge in Office Products (Managing Add-in, creating Rules, Office commands)
- Strong knowledge in Web-Browsers (Firefox, Google Chrome and Internet Explorer)
- Good communication skills & a strong Team Player.
- Analytical thinking, Details Oriented, with strong Time Management skills.
- Ability to work under pressure.
- Understanding how to retain client satisfaction.
- Ability to investigate problems independently (when there is e.g. no KB solution ready)
Good To Have:
- BSc. or higher Degree in (Engineering/ Computer Science/ Information System)
- 1 to 3 Years of Work Experience
- 1 year in a similar role or with the same capacities
- Knowledge of CCNA + MCITP/MCSA knowledge
- Knowledge of Troubleshooting Windows Server Features (IIS, RPCoverHTTPS
- Knowledge of Active Directory
- Knowledge of HTTP/2 SSL knowledge
- Knowledge of VBScript / C#
- Knowledge of Relational databases and database tools such as SQL and SQL Management studio
- Basic Knowledge of DUMP, Windows ETL, Procmon, Fireshark etc. logging methods
- Knowledge of VMWare (Emulate OS for test environment).
Job Location: Warsaw -Von Zuhause Aus Arbeiten / Work At Home – From Anywhere in Poland
Working Days/Hours: Monday to Friday from 9:00 to 17:00.
Contract Type: Annually Renewable.
How To Apply
Kindly send us your CV to firstname.lastname@example.org while including the job title in the email subject.
Please include the following statement in your CV Documents to be considered for the job opportunity applied for:
“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”
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- Address Von Zuhause Aus Arbeiten / Work At Home - From Anywhere in Poland
- Salary Offer Attractive Package 𝗣𝗟𝗡 𝟵𝟬𝟬𝟬 - 𝟭𝟬𝟬𝟬𝟬 𝗚𝗿𝗼𝘀𝘀/𝗕𝗿𝘂𝘁𝘁𝗼 - Monthly " Depending on Experience"