DevOps Support Engineer – English C1 or Higher – Work From Home – Poland

𝗗𝗲𝘃𝗢𝗽𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 – 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗖𝟭 𝗼𝗿 𝗛𝗶𝗴𝗵𝗲𝗿

𝗪𝗼𝗿𝗸 𝗙𝗿𝗼𝗺 𝗛𝗼𝗺𝗲 – 𝗣𝗼𝗹𝗮𝗻𝗱

*** This Job Opportunity is only offered for candidates living & eligible to work in Poland.

Remote / Work From Home- From Anywhere in Poland.

Offered Monthly Salary 𝗣𝗟𝗡𝟭𝟮𝗞 to 𝗣𝗟𝗡𝟭𝟯𝗞 𝗚𝗿𝗼𝘀𝘀/𝗕𝗿𝘂𝘁𝘁𝗼. “Depending on Experience”

Client: BPO Company

Job Description

We are looking for a fluent English speaker to Join our Technical Support Team so if you are a 𝗗𝗲𝘃𝗢𝗽𝘀 𝘁𝗮𝗹𝗲𝗻𝘁 with a track record of making a difference, then this opportunity is for YOU.

Apply now and start your next professional chapter.

Duties and Responsibilities:

The DevOps Support Eng. will be responsible for the efficient and professional delivery of time-critical Escalated case resolutions along with root cause investigations and recommendations to the Dev team for continuous system improvement.

Combining technical skills with a pragmatic, intelligent, and solutions-based approach to problem-solving, you will lead by example in providing internal excellence.

You will communicate directly with IT key users and other stakeholders using email, phone, and remote connection tools to resolve their issues
Ensure that incoming requests are categorized, logged, and resolved with high customer satisfaction.
Understanding the system issues & finding/recommending Solutions
Being able to explain the cause of the incident after its resolution.
Prioritizing own queue cases effectively
Troubleshooting software incidents. Finding out where the incident lies, often requires investigation and understanding of e.g., the surrounding IT systems, networks, databases, or e.g., 3rd party applications.

Targeted Qualifications:

Fluency level of 𝗖𝟭 or higher in 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 language.
1 year in a similar role or with the same capacities.
Strong IT technical knowledge/background.
Customer & Quality Focus, while being Result Orientation with a logical Sense of Urgency.
Good understanding of Windows 𝗘𝘃𝗲𝗻𝘁 𝗟𝗼𝗴𝗴𝗶𝗻𝗴.
Collect basic Logs (Windows Event Viewer).
Knowledge of 𝗖𝗖𝗡𝗔 + 𝗠𝗖𝗜𝗧𝗣/𝗠𝗖𝗦𝗔.
Identifying basic 𝗻𝗲𝘁𝘄𝗼𝗿𝗸 issues impacting customer’s work.
Knowledge of Troubleshooting Windows Server Features (𝗜𝗜𝗦, 𝗥𝗣 𝗖𝗼𝘃𝗲𝗿, 𝗛𝗧𝗧𝗣𝗦).
Knowledge of 𝗔𝗰𝘁𝗶𝘃𝗲 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿𝘆.
Basic knowledge of Relational databases and database tools such as 𝗦𝗤𝗟 and 𝗦𝗤𝗟 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 studio.
Basic knowledge and understanding of 𝗩𝗕𝗦𝗰𝗿𝗶𝗽𝘁 / 𝗖++ / 𝗖#.
Basic understanding of 𝗖𝗠𝗗 𝗼𝗿 𝗣𝗼𝘄𝗲𝗿𝘀𝗵𝗲𝗹𝗹.
Basic knowledge in network (𝗡𝗲𝘁𝘄𝗼𝗿𝗸𝗶𝗻𝗴, 𝘄𝗲𝗯𝘀𝗲𝗿𝘃𝗲𝗿𝘀, 𝗩𝗣𝗡, 𝗙𝗶𝗿𝗲𝘄𝗮𝗹𝗹, 𝗣𝗿𝗼𝘅𝘆).
Knowledge of Microsoft Office (Excel, Word, Outlook, Powerpoint).
Windows Knowledge (Task Manager, checking server resource usage, services vs. processes).
Clear 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 skills (ability to explain things clearly).
Motivation to 𝗹𝗲𝗮𝗿𝗻 𝗮𝗻𝗱 𝗱𝗲𝘃𝗲𝗹𝗼𝗽 oneself in IT technology.
Ability to learn efficiently new skills and adapt to new situations.
Good self-sense of what one knows and doesn’t know and being able to admit those and develop proactively where needed.
𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝗮𝗹 thinking, Details Oriented, with strong Time Management skills.
Ability to work 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗲𝗱 under pressure (e.g., many customer cases in own queue).
Strong 𝗧𝗲𝗮𝗺 𝗣𝗹𝗮𝘆𝗲𝗿 (ask and provide help in a way that team succeeds without getting burdened).

𝗡𝗶𝗰𝗲 𝘁𝗼 𝗛𝗮𝘃𝗲 (𝗪𝗶𝗹𝗹 𝗯𝗲 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿𝗲𝗱 𝗮𝘀 𝗮 𝘀𝘁𝗿𝗼𝗻𝗴 𝗣𝗹𝘂𝘀)

B.Sc. or higher Degree in (Engineering/ Computer Science/ Information Systems)
1 to 3 Years of Work Experience
Basic Knowledge of DUMP, Windows ETL, Procmon, Wireshark, etc. logging methods
Collect advanced logs (Procmon, Crash Dumps)
Office Products (Managing Add-ins, creating Rules, Office commands)
VMWare (Emulate OS for test environment)
Deeper knowledge of Windows Servers, Web Servers (e.g., IIS), Azure AD, Firewalls, Databases, Networking, Proxies, Active Directory, Relational Databases
HTTP, HTTPS., SSL cert knowledge, RPC, gRPC
Knowledge of VMWare (Emulate OS for test environment)

Our Offer

Monthly Salary 12000PLN to 13000PLN gross monthly salary. “Depending on Experience”
𝗣𝗮𝗶𝗱 On-The-Job Training.
In the future might be requested to support US Market.
𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 Insurance & Sports Card.
Motivational Programs and Engaging Events.
Work in a dynamically developing international company with an Interesting and dynamic work environment.
𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝗵𝗼𝗺𝗲 with the possibility to work from office in the future.

How To Apply

Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and the consent statement in your CV.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or email, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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