Spot On for Talent Acquisition & Development

English Speaking Customer Service/Order Management Specialist

Are you inspired by “what’s next”? So are we.

When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Job Description

  • Processing customer orders. 
  • Ensuring customer satisfaction, 
  • Interfacing internally (sales, SCM, etc.) and externally (customers, agents, terminals, warehouses, freight forwarders, etc.), 

Following up on product deliveries and sales invoicing processes 
Receive & enter order into processing system and confirm shipments (vessels, barges, trucks) product and package availability 
Inform customer of ability to supply. 
Initiate and follow-up on deliveries of products from terminals/warehouses to customers. 
Prepare and check required documents necessary for transport, customs, shipping, and banking (invoices, commission notes, demurrage invoices, accruals for freight) 
Enter complaints, make initial response and take corrective action. 
Ensure transportation (contact with transporters, scheduling of transports). 
Enter Samples orders and coordinate intercompany resupply orders. 
Requirements 
Fluency in English is required
, any other language is a plus (French, Italian, Spanish, German) 
Experience in servicing a Manufacturing site is preferred 
3+ years relevant work experience 
Good IT skills (MS Office, SAP) 
Excellent problem solving skills 
Outstanding communication skills 
Costumer focused attitude; meet or exceed costumer’s expectations (internal/external), establishes and maintains effective relationships with customers 
Good organizing and time management skills 
Self development skills; personally committed to and actively works to continuously improve him/herself on inter-personal skills.
Responsibilities:
Experience:
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