Spot On for Talent Acquisition & Development

French Speakers – Tier 2 – Technical Support – Travail A Distance

𝗙𝗿𝗲𝗻𝗰𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀 – 𝗧𝗶𝗲𝗿 𝟮 – 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 – 𝗥𝗲𝗺𝗼𝘁𝗲 𝗪𝗼𝗿𝗸 – 𝗧𝗿𝗮𝘃𝗮𝗶𝗹 𝗔 𝗗𝗶𝘀𝘁𝗮𝗻𝗰𝗲

 

Job Description

  • You will be Solving technical product issues and questions that our customers, resellers and personnel report to us.
  • You will communicate directly with different stakeholders using phone, ticketing system and remote tools
  • You will be Coordinating with different teams to solve issues in a timely manner
  • You will be required to keep customers happy with prompt responses and excellent communication
  • You will report product issues to development team.
  • You will Perform “knowledge management” by creating instructions and articles of frequent issues and help in the training of support personnel

 

Benefits

  • Attractive Package 𝗣𝗟𝗡 𝟴𝟬𝟬𝟬 𝘁𝗼 𝗣𝗟𝗡 𝟵𝟬𝟬𝟬 𝗚𝗿𝗼𝘀𝘀/𝗕𝗿𝘂𝘁𝘁𝗼 – Monthly “Depending on Experience”
  • Paid Training
  • Private Medical Insurance
  • Sports Card
  • Motivational Programs and Engaging Events

Job Requirements

𝗠𝘂𝘀𝘁-𝗛𝗮𝘃𝗲:

  • Fluency level of 𝗖𝟭 or higher in 𝗙𝗿𝗲𝗻𝗰𝗵 Language.
  • Fluency level of 𝗖𝟭 or higher in 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 language.
  • Strong hands-on experience in IT.
  • Experience in a customer service role.
  • Background in technical support, software testing or application engineering.
  • Self-starter with excellent communication skills.
  • Experience with technical problem-solving.
  • Strong technical background lol.
  • Customer & Quality Focus, while being Result Orientation with logical Sense of Urgency
  • Good understanding of Windows Event Logging.
  • Good understanding of CMD or Powershell (Needed)
  • Good understanding of networks (VPN, Firewall, Proxy)
  • Strong knowledge of Microsoft Office (Excel,Word, Outlook, Powerpoint)
  • Strong knowledge in Windows (Services & Task Manager)
  • Strong knowledge in Office Products (Managing Add-in, creating Rules, Office commands)
  • Strong knowledge in Web-Browsers (Firefox, Google Chrome and Internet Explorer)
  • Good communication skills & a strong Team Player.
  • Analytical thinking, Details Oriented, with strong Time Management skills.
  • Ability to work under pressure.
  • Understanding how to retain client satisfaction.
  • Ability to investigate problems independently (when there is e.g. no KB solution ready)

 

Good To Have:

  • BSc. or higher Degree in (Engineering/ Computer Science/ Information System)
  • 1 to 3 Years of Work Experience.
  • 1 year in a similar role or with the same capacities.
  • Knowledge of CCNA + MCITP/MCSA knowledge.
  • Knowledge of Troubleshooting Windows Server Features (IIS, RPCoverHTTPS).
  • Knowledge of Active Directory.
  • Knowledge of HTTP/2 SSL knowledge.
  • Knowledge of VBScript / C#.
  • Knowledge of Relational databases and database tools such as SQL and SQL Management studio.
  • Basic Knowledge of DUMP, Windows ETL, Procmon, Fireshark etc. logging methods.
  • Knowledge of VMWare (Emulate OS for test environment).

 

Job Location: Warsaw – 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝗵𝗼𝗺𝗲 until the pandemic is over with the possibility to work from office in the future.

Working Days/Hours: Monday to Friday from 9:00 to 17:00.

Contract Type: Annually Renewable.

Monthly Salary Package:

  • Attractive Package 𝗣𝗟𝗡 𝟴𝟬𝟬𝟬 𝘁𝗼 𝗣𝗟𝗡 𝟵𝟬𝟬𝟬 𝗚𝗿𝗼𝘀𝘀/𝗕𝗿𝘂𝘁𝘁𝗼 – Monthly “Depending on Experience”

 

 

How To Apply

Kindly send us your CV to jobs@spotonps.com while including the job title in the email subject.

 

Please include the following statement in your CV Documents to be considered for the job opportunity applied for:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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Email : info@spotonps.pl
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

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