Group, Conference and Events Sales Coordinator

Work Locations
:
Hilton Stockholm Slussen Hotel

Guldgrand 8, Box 15270

Stockholm
10465

What will I be doing?

Hilton Stockholm Slussen is looking for a Group, Conference & Events Sales Coordinator to join our team. The GC&E Sales Coordinator will interact frequently with guests and customers with the intention of earning repeat and expanded business. Specifically, a GC&E Sales Coordinator will perform the following tasks to the highest standards:

•
Receive and convert incoming enquiries to achieve targets and maximize revenue

•
Constantly work to increase sales and conversions and proactively identify new opportunities

•
Focus on a consistently executed up-selling approach

•
Handle turndowns professionally, looking for opportunities to move business to different dates or refer to another Hilton property

•
Knowledge of different group segments (CMTG/SMRF/CONV/GT)

•
Build strong relationships with customers to fully understand their needs

•
Strive to exceed guest expectations

•
Arrange and carry out hotel show rounds

•
Ensure the complete administration and planning of events

•
Participate in hotel promotional activities

•
Handle all enquiries and customer requests promptly, in a friendly and professional manner in line with company standards and customer requirements

•
Make follow-up calls where a prospect is identified from the incoming call and chase tentative business for conversion to definite

•
Identifying where colleagues / management can add value to process and involving them as appropriate

•
Maintain a high level of product knowledge about the hotel and local area

•
Participate selling activities such as Bring back old business, Sales conversion
weeks, etc

•

Contact external providers, get quotation for external services required (ex. AV, flowers, transfer)

•
Control of carrying out exit interviews (Take 5) and duly track into Delphi and pro-actively seek feedback from customers on a regular basis

•
Control of invoices for completeness on the day following the event and payment of the invoices on time

•
Manage and calculate commission invoices for event agencies

•
Drawing up event orders and clearly communicating these to the operational teams to ensure a high quality of internal communication

What are we looking for?

It would be beneficial to demonstrate the following capabilities in this position;

•
Good organisational and administration skills

•
A positive attitude and good communication skills

•
A role model
in your daily work and deliverance of events

•
A ‘hands on attitude’

•
The commitment
to deliver a high level of customer service

•
Confident telephone manner

•
The ability to thrive in a busy environment

•
Open to change

•
Knowledge of Delphi and Opera

•
Relevant experience, preferably in Sales /Group & Events in an upscale hotel

•
A Qualification, degree or certification in a relevant field

•
Speak/write/read English fluently (please note that Swedish is not a necessity for this role)

•
Previous experience in ONQ R&I beneficial

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its
global brands
. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

How do I apply?

The working hours are Monday to Friday, 40 hrs/week. The contract is permanent with 6 month probation time. For Please send your application and CV to GC&E Sales Manager Johanna Rogers: johanna.rogers@hilton.com
Interviews will be held ongoing, so please submit your application in English as soon as possible, however no later than 30th of November. If you have questions regarding the position you are welcome to call
Johanna
at 08-517 353 29
.

EOE/AA/Disabled/Veterans
S

chedule
:
Full-time
Brand
:
Hilton Hotels & Resorts
Shift
:
Day Job
Job Level
:
Team Member
Job
:
Sales