Spot On for Talent Acquisition & Development

Group, Conference and Events Sales Coordinator

Work Locations
Hilton Stockholm Slussen Hotel

Guldgrand 8, Box 15270


What will I be doing?

Hilton Stockholm Slussen is looking for a Group, Conference & Events Sales Coordinator to join our team. The GC&E Sales Coordinator will interact frequently with guests and customers with the intention of earning repeat and expanded business. Specifically, a GC&E Sales Coordinator will perform the following tasks to the highest standards:

Receive and convert incoming enquiries to achieve targets and maximize revenue

Constantly work to increase sales and conversions and proactively identify new opportunities

Focus on a consistently executed up-selling approach

Handle turndowns professionally, looking for opportunities to move business to different dates or refer to another Hilton property

Knowledge of different group segments (CMTG/SMRF/CONV/GT)

Build strong relationships with customers to fully understand their needs

Strive to exceed guest expectations

Arrange and carry out hotel show rounds

Ensure the complete administration and planning of events

Participate in hotel promotional activities

Handle all enquiries and customer requests promptly, in a friendly and professional manner in line with company standards and customer requirements

Make follow-up calls where a prospect is identified from the incoming call and chase tentative business for conversion to definite

Identifying where colleagues / management can add value to process and involving them as appropriate

Maintain a high level of product knowledge about the hotel and local area

Participate selling activities such as Bring back old business, Sales conversion
weeks, etc

Contact external providers, get quotation for external services required (ex. AV, flowers, transfer)

Control of carrying out exit interviews (Take 5) and duly track into Delphi and pro-actively seek feedback from customers on a regular basis

Control of invoices for completeness on the day following the event and payment of the invoices on time

Manage and calculate commission invoices for event agencies

Drawing up event orders and clearly communicating these to the operational teams to ensure a high quality of internal communication

What are we looking for?

It would be beneficial to demonstrate the following capabilities in this position;

Good organisational and administration skills

A positive attitude and good communication skills

A role model
in your daily work and deliverance of events

A ‘hands on attitude’

The commitment
to deliver a high level of customer service

Confident telephone manner

The ability to thrive in a busy environment

Open to change

Knowledge of Delphi and Opera

Relevant experience, preferably in Sales /Group & Events in an upscale hotel

A Qualification, degree or certification in a relevant field

Speak/write/read English fluently (please note that Swedish is not a necessity for this role)

Previous experience in ONQ R&I beneficial

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its
global brands
. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

How do I apply?

The working hours are Monday to Friday, 40 hrs/week. The contract is permanent with 6 month probation time. For Please send your application and CV to GC&E Sales Manager Johanna Rogers:
Interviews will be held ongoing, so please submit your application in English as soon as possible, however no later than 30th of November. If you have questions regarding the position you are welcome to call
at 08-517 353 29


Hilton Hotels & Resorts
Day Job
Job Level
Team Member

Only candidates can apply for this job.
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Contact US

Email :
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309


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