Spot On for Talent Acquisition & Development

Guest Relation Agent

Job Description

Scope Of Work:

To carry out the efficient operation of the Guest Relations function in accordance with hotel standards and company policy.

Job Responsibilities:

1. To greet smile and welcome all guests to the hotel.

2. Enhances personal recognition and prompt attention to guests from their arrival through to their departure.

3. To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.

4. To inform all relevant departments regarding special guest requests.

5. To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction.

6. Review all arrivals thoroughly a week out and on a daily basis to ensure all regular, VIP guests and regular guests are recognised.

7. To ensure that Guest history and profiles are updated on a regular basis

8. Prepare and supervise the distribution of guest amenities, welcome letters and VIP gifts

9. Escort VIP’s and Club Guests to their allocated rooms

10. To ensure that telephones are answered quickly and efficiently following company standards.

11. To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required.

12. Ensure thorough Guest bedroom checks are carried out on all Millennium Club guests and VIP arrivals, liasing with the Executive Housekeeper and chief Engineer to ensure the highest of standards are adhered to

13. To ensure that all guest and internal messages are relayed promptly and accurately.

14. To keep the Front office management informed of any faults or complaints reported.

15. Demonstrates the 12-Service Excellence Basics.

16. Keeps updated with all new trends in hotel services as well as relevant local and international laws and new products in the market.

HR Responsibilities:

17. Attends all hotel trainings as required.

18. Adheres to all HR and hotel policies and procedures.

19. Continually strives to improve self; knowledge and skills.

Financial Responsibilities:

20. To know the correct way to up sell creating the opportunity to maximise revenue

21. To actively participate in all hotel energy saving and recycling initiatives.

General Responsibilities:

22. Attends departmental meetings and daily briefings as required.

23. Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained at all times.

24. Strictly adheres to the hotel’s Policy on Confidentiality and Ethics.

25. Actively participates in all EHSMS requirements.

26. To carry out any additional tasks and projects as requested by the Front Office/Guest Relations Manager.

Job Requirements

Competencies & Skills

Essential

Ethics/Integrity

Decision Making

Dependability

Adaptability/Flexibility

Desirable/Preferable

Impact & Influence

Winning Attitude

Learning and Continuous Development

Communication Skills

Personality Traits

Essential

Confident

Self Motivated

Outgoing & Friendly

Desirable/Preferable

Patient & Kind

Sense of Humour

Energetic

Knowledge & Language

Essential

Basic Working Knowledge of Guest Service

Basic Working Knowledge of Problem Solving Techniques

Intermediate Spoken and Written English

Desirable/Preferable

Basic Working Knowledge of Opera

Additional Spoken Languages

Advanced Spoken and Written English

Education

Essential

High School Graduate

Desirable/Preferable

Industry Based Certifications

Experience

Essential

Minimum of 1-Year Working Experience

Desirable/Preferable

Minimum of 1-Year Experience in a Similar Capacity Within Hotels

Previous Working Experience in the UAE

Only candidates can apply for this job.
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Contact US

Email : info@spotonps.pl
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

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