Spot On for Talent Acquisition & Development

Hotel Receptionist

JOB OVERVIEW

To provide an efficient and friendly service for all guests and visitors, working the hours of 22:45-07:15 5 days across 7. The up-keep and presentation of accounts, records and correspondence. To ensure that the hotel guests’ comfort, satisfaction and wellbeing are catered for in a friendly, helpful and personalised manner at all times. This attitude is also to be extended to your work colleagues.

JOB DUTIES

  • To greet and welcome guests and visitors immediately using eye contact and a friendly tone and manner.
  • To ensure all calls are answered by good morning/afternoon/evening, identify name of hotel and personal name, asking how you can help.
  • To ensure all guest comments are recorded and reported to your General Manager.
  • To have a basic knowledge of the local area in case of guest enquiries
  • Accept cash takings, record and compile banking. Understand and comply with float requirements, ensuring they balance. All money payments are banked accordingly to the appropriate standard.
  • To check correspondence and allocate rooms according to guest requirements.
  • Complete regular security checks of the site, both internal and external walk-arounds
  • 100% Guest Satisfaction from reception therefore no guest complaints
  • The highest degree of customer service standards implemented
  • All policies, systems and procedures with regard to finance adhered to, so there is no loss to the company
  • Correct payment is charged to all guest

Requirements:

  • Passionate about consistently providing the highest level of customer service.
  • Look on the bright side of life and seek solutions and opportunities for improvement.
  • Excellent attention to details.
  • Love talking to people from different walks of life and finding common ground.
  • Ambitious and self-motivated to achieve your goals and objectives.
  • Bring enthusiasm, initiative, energy and respect to a team environment
  • Focused, organised and able to multi-task, often without supervision.
  • Self-motivated and driven.
  • Great organisational skills
  • Resilience and can-do attitude.

Job Type: Full-time

Salary: £8.00 /hour

Only candidates can apply for this job.
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Email : info@spotonps.pl
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

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