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Junior User Application Support – European Commission (EN / FR)

INTRASOFT International, a leading European IT solutions provider, is seeking on behalf of one of the European Institutions based in Brussels, a professional to cover the following opening:

User Application Support (Helpdesk)

Responsibilities

  • User guidance and support regarding the use of information systems
  • Follow-up of incidents related to information systems organization of the reporting
  • Capture, develop, share and effectively use of knowledge database.
  • Follow-up of user requests
  • Follow-up of bug reports
  • Functional testing of new releases of information systems
  • Improving documentation and creating FAQs based on received calls

Job Requirements
Knowledge and skills

  • Proven knowledge in end user assistance
  • Proven knowledge of incident management and collaborative tools
  • Good IT skills
  • Knowledge of wiki, collaborative sites and social networks
  • Excellent communication / writing skills.
  • Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team.
  • Ability to participate in multi-lingual meetings
  • Capability to provide trainings on the use of the Information Systems and applications
  • Able to use the office automation tools used in the Commission (MS-Office).

Experience

  • BA/MA degree
  • At least 4 years of user support experience.
  • Ability to work in a team
  • Ability to analyse complex documents
  • Ability to understand business and technical user requirements
  • Ability to follow and interpret Internal procedures and standards
  • Ability to work with imposed deadlines
  • Ability to work independently on specific tasks while at the same time functioning as a member of a team.
  • Possess a friendly and patient attitude
  • Excellent English (spoken and written)
  • An intermediate level of French is absolutely mandatory.

All applications will be treated as strictly confidential.

Only candidates can apply for this job.
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