Spot On for Talent Acquisition & Development

Luxury Brands Team Manager – Italian & English Speaker – Office based – Brussels, Belgium

𝗟𝘂𝘅𝘂𝗿𝘆 𝗕𝗿𝗮𝗻𝗱𝘀 𝗧𝗲𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – 𝗜𝘁𝗮𝗹𝗶𝗮𝗻 & 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿

𝗢𝗳𝗳𝗶𝗰𝗲 𝗯𝗮𝘀𝗲𝗱 – 𝗕𝗿𝘂𝘀𝘀𝗲𝗹𝘀, 𝗕𝗲𝗹𝗴𝗶𝘂𝗺

*** This Job Opportunity is only offered for candidates living & eligible to work in Belgium.

Salary Offered: Attractive Basic Salary + Bonus.

Job Description

As a Luxury Brands Team Manager, you will be responsible for supporting the Client Advisors with consistent coaching and identifying their development and training needs. Set individual and team goals; manage performance against expectations.



Detailed Duties and Responsibilities

  • Support the Client Advisors with consistent coaching, and identify their development and training needs. Set individual and team goals; manage performance against expectations.
  • Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training).
  • Conduct performance reviews and monitor the quality of the calls.
  • Assist in dealing with client complaints, exchanges, and inquiries. Ensure policies, Brand standards, and guidelines are communicated and implemented.
  • Identify, recruit, and develop talents, and secure succession plans.
  • Supervise and manage a team of Client Advisors for Spanish and Italian markets in charge of handling calls from clients, answering clients’ emails, addressing orders received by phone and internet, and related duties.
  • Support the team in building long-term Client relationships, leveraging the different clienteling tools.
  • Act as a role model demonstrating leadership to the team, support them with their own sales and service levels and foster cross-selling.
  • Support in staff planning (workforce management).
  • Engage in on-the-spot coaching and induction of new Client Advisors, particularly on policies and procedures and product knowledge.
  • Support the Client Services Manager in achieving business objectives.
  • Manage and motivate the team to drive business: create a positive and harmonious work environment.



Targeted Qualifications

  • 𝗙𝗹𝘂𝗲𝗻𝗰𝘆 𝗶𝗻 𝗜𝘁𝗮𝗹𝗶𝗮𝗻 𝗖𝟭 level or higher 𝗮𝗻𝗱 𝗘𝗻𝗴𝗹𝗶𝘀𝗵, starting 𝗕𝟮 level or higher.
  • Fluency in Spanish is highly advantageous.
  • 𝗠𝗶𝗻. 𝗼𝗳 𝟯 – 𝟱 𝘆𝗲𝗮𝗿𝘀 management experience in a call center or service center environment, ideally within the luxury industry, or in a Managerial role in Retail, Hospitality, or Client-Facing industries.
  • Demonstrated ability to deal with ambiguity easily, solving both service-level problems and the challenges of minute-to-minute changes.
  • Strong communication and interpersonal skills, an ability to provide feedback in a constructive and professional way so as to influence and excite your peers to higher performance.
  • Computer savviness, advanced MS Excel skills.
  • Ability to work shift rotation including Saturdays, Sundays, and Bank Holidays (approximately one weekend per month).
  • Proven experience communicating and influencing across job levels with both internal and external partners.
  • Excellent analytical and quantitative skills.
  • Experience and displayed excellence working with different cultures, markets, and clients.




Interpersonal Skills

  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized & Punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.



Offer & Benefits

  • Salary Offered: Attractive Basic Salary + Bonus.
  • Office based – Brussels, Belgium.
  • Medical insurance.
  • Meals and Pension.
  • Relocation support.
  • A dynamic work environment in a dynamically developing international company.


How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”


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