Spot On for Talent Acquisition & Development

Operations Manager – English Speaker – Office Based – Kuala Lumpur, Malaysia

๐—ข๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฟ – ๐—˜๐—ป๐—ด๐—น๐—ถ๐˜€๐—ต ๐—ฆ๐—ฝ๐—ฒ๐—ฎ๐—ธ๐—ฒ๐—ฟ

๐—ข๐—ณ๐—ณ๐—ถ๐—ฐ๐—ฒ ๐—•๐—ฎ๐˜€๐—ฒ๐—ฑ – ๐—ž๐˜‚๐—ฎ๐—น๐—ฎ ๐—Ÿ๐˜‚๐—บ๐—ฝ๐˜‚๐—ฟ, ๐— ๐—ฎ๐—น๐—ฎ๐˜†๐˜€๐—ถ๐—ฎ

*** This Job Opportunity is only offered for candidates living & eligible to work in Kuala Lumpur, Malaysia.

Office Based โ€“ Kuala Lumpur, Malaysia.

Attractive Salary ๐—•๐—ฎ๐˜€๐—ถ๐—ฐ ๐—ฆ๐—ฎ๐—น๐—ฎ๐—ฟ๐˜† ๐—ถ๐˜€ ๐Ÿญ๐Ÿฒ๐—ž ๐— ๐—ฌ๐—ฅ ๐—š๐—ฟ๐—ผ๐˜€๐˜€ ๐— ๐—ผ๐—ป๐˜๐—ต๐—น๐˜† + ๐Ÿฐ๐—ž ๐— ๐—ฌ๐—ฅ ๐—š๐—ฟ๐—ผ๐˜€๐˜€ ๐— ๐—ผ๐—ป๐˜๐—ต๐—น๐˜† ๐—ฏ๐—ฎ๐˜€๐—ฒ๐—ฑ ๐—ผ๐—ป ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ.

Job Description

As an Operations Manager, you will be responsible for executing the customer strategy and tactical operation of the project/program.

 

Duties and Responsibilities

  • Deliver weekly, monthly and quarterly reviews to the management and to clients.
  • Provide guidance pertaining to business intelligence, staffing, training, sales, scheduling, & reward/recognition programs.
  • Deliver strong growth for Customers by exceeding defined targets for revenue growth and CPE.
  • Ensure the coordination/set up of accounts and territories for all teams.
  • Determine the best use of team resources in order to meet revenue quota and goals.
  • Steer the setup of a customer-centric environment.
  • Ability to analyze the competitive environment of the customer and raise of market share.
  • Standardise & continuously improve processes, methodologies, and execution practices to ensure stability and consistent growth of the program.
  • Work with supervisor/team lead to ensure that appropriate processes are being followed.
  • Responsible for executing the customer strategy and tactical operation of the project/program.
  • Ensure the service provided meets or exceeds expectations in the KPIs.
  • The interface between stakeholders, clients, and internal teams within the program.
  • Understand business needs and translate those needs into people skills and strategies.

 

Targeted Qualifications

  • Excellent written and verbal communication skills ๐—˜๐—ป๐—ด๐—น๐—ถ๐˜€๐—ต ๐—–๐Ÿญ or higher.
  • Associate Degree is essential (Bachelor’s Degree is preferred)
  • A minimum of
    • ๐Ÿด ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ ๐—ผ๐—ณ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ถ๐—ป ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ/๐˜€๐—ฎ๐—น๐—ฒ๐˜€, including Sales management experience, is needed.
    • ๐Ÿฒ ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ including a minimum of 2 years experience as a ๐˜€๐˜‚๐—ฝ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐˜€๐—ผ๐—ฟ๐˜† ๐—บ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฟ ๐—ถ๐—ป ๐—œ๐—ง/Related Industries.
    • ๐Ÿฎ ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ in management of managers.
    • ๐Ÿฒ ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ experience in Account Management.
    • ๐Ÿฒ ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ of working experience in a general CRM environment.
  • Excellent organizational, and administrative skills and acute attention to detail.
  • Interpersonal and team-working skills, engaging positively with all members of the team and providing leadership and support.
  • Self-motivated and goal-oriented.
  • Excellent communication skills in the local language and English (both oral and written)
  • Strong presenting/training skills.
  • Professional and cooperative, ensuring an effective working partnership with Stakeholders, subject specialists, and staff.

 

 

Interpersonal Skills

  • Self-assured, Feel very confident and positive about yourself and your abilities.
  • Resilient, Able to work to tight deadlines and within constraints
  • Strong negotiation skills, planning, and analytical thinking
  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfill it.
  • Analytical, Break a problem down to see what is really going on.
  • Confident, Pleasant, Energetic, Helpful, and Trustworthy, presenting to large groups and facilitating workshops.
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Flexible,ย Can carry out many different responsibilities, sometimes with very little advanced notice.
  • Handle Complaints, Deal effectively with obstacles/complaints.
  • Punctual, Always on time for things.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Resourceful, Think of new and different ways to do things when there are no obvious solutions.
  • Creative, Use your imagination to come up with new ideas or to solve problems.
  • Positive, proactive, punctual, and enthusiastic.
  • A solutions-focussed
  • Comfort with a fast-paced, dynamic environment.
  • Compelling relationship-building capabilities.
  • Trustworthy, supportive, and creditable.
  • Fast thinker and open to change.
  • Attention to detail, critical thinkerย and problem-solver.

Offer & Benefits

  • Attractive Salary ๐—•๐—ฎ๐˜€๐—ถ๐—ฐ ๐—ฆ๐—ฎ๐—น๐—ฎ๐—ฟ๐˜† ๐—ถ๐˜€ ๐Ÿญ๐Ÿฒ๐—ž ๐— ๐—ฌ๐—ฅ ๐—š๐—ฟ๐—ผ๐˜€๐˜€ ๐— ๐—ผ๐—ป๐˜๐—ต๐—น๐˜† + ๐Ÿฐ๐—ž ๐— ๐—ฌ๐—ฅ ๐—š๐—ฟ๐—ผ๐˜€๐˜€ ๐— ๐—ผ๐—ป๐˜๐—ต๐—น๐˜† ๐—ฏ๐—ฎ๐˜€๐—ฒ๐—ฑ ๐—ผ๐—ป ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ.
  • ๐—ข๐—ณ๐—ณ๐—ถ๐—ฐ๐—ฒ ๐—•๐—ฎ๐˜€๐—ฒ๐—ฑ – ๐—ž๐˜‚๐—ฎ๐—น๐—ฎ ๐—Ÿ๐˜‚๐—บ๐—ฝ๐˜‚๐—ฟ, ๐— ๐—ฎ๐—น๐—ฎ๐˜†๐˜€๐—ถ๐—ฎ.
  • ๐—•๐—ฎ๐˜€๐—ถ๐—ฐ ๐—ฆ๐—ฎ๐—น๐—ฎ๐—ฟ๐˜† ๐—ถ๐˜€ ๐Ÿญ๐Ÿฒ๐—ž ๐— ๐—ฌ๐—ฅ ๐—š๐—ฟ๐—ผ๐˜€๐˜€ ๐— ๐—ผ๐—ป๐˜๐—ต๐—น๐˜† + ๐Ÿฐ๐—ž ๐— ๐—ฌ๐—ฅ ๐—š๐—ฟ๐—ผ๐˜€๐˜€ ๐— ๐—ผ๐—ป๐˜๐—ต๐—น๐˜† ๐—ฏ๐—ฎ๐˜€๐—ฒ๐—ฑ ๐—ผ๐—ป ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ.
  • An interesting and dynamic work environment in a multinational company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to jobs@spotonps.comย while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

 

In the CV, or resume or application, place the following statement:

โ€œI hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through โ€œSpot On Sp. z o.o.โ€ and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).โ€

 

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