Poland or Hungary – Work At Home – Service Desk Agent – French Speakers – Remote Work

“Closed”

𝗣𝗼𝗹𝗮𝗻𝗱 𝗼𝗿 𝗛𝘂𝗻𝗴𝗮𝗿𝘆 – 𝗪𝗼𝗿𝗸 𝗔𝘁 𝗛𝗼𝗺𝗲 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝘀𝗸 𝗔𝗴𝗲𝗻𝘁 – 𝗙𝗿𝗲𝗻𝗰𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀 – 𝗥𝗲𝗺𝗼𝘁𝗲 𝗪𝗼𝗿𝗸 – 𝗠𝗶𝗻𝗶𝗺𝘂𝗺 𝗕𝟮 𝗹𝗲𝘃𝗲𝗹 𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿

*** This Job Opportunity is only offered for candidates living & eligible to work in Poland or Hungary.

Gross Monthly Salary – 𝟲𝟬𝟬𝟬 𝗣𝗟𝗡 / 𝟰𝟬𝟬𝟬𝟬𝟬 𝗛𝗨𝗙

𝗪𝗼𝗿𝗸 𝗔𝘁 𝗛𝗼𝗺𝗲 – 𝗙𝗿𝗼𝗺 𝗔𝗻𝘆𝘄𝗵𝗲𝗿𝗲 𝗶𝗻 𝗣𝗼𝗹𝗮𝗻𝗱 𝗼𝗿 𝗛𝘂𝗻𝗴𝗮𝗿𝘆

Job Description

To provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions.

Detailed Duties and Responsibilities

• Take ownership of user problems and proactively seek the solution.
• Support users in the use of computer equipment by providing necessary training and advice.
• Make effective use of procedural, informational, and technical documentation.
• Share knowledge with other team members as appropriate.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Provide high-level professional IT services in an efficient manner.
• Respond to inquiries from clients and help them resolve their hardware or software problems.
• Continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence.
• Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by the company and the company’s customers.
• Support users in the use of computer equipment by providing necessary training and advice.
• To aid with ad hoc tasks from Team Leader or SDM that will help fulfill service delivery.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To log all calls in the ticket logging system.
• Continuously monitor incoming customer contacts including those made by any of the media available to our customers.
• To allocate more complex calls to the relevant IT Support team member.

Targeted Qualifications

• Excellent written and verbal communication skills in 𝗙𝗿𝗲𝗻𝗰𝗵 – 𝗠𝗶𝗻𝗶𝗺𝘂𝗺 𝗕𝟮 𝗹𝗲𝘃𝗲𝗹 𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿.
• Good written and verbal communication skills in 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 – B2 level or higher.
• 𝟮 𝘆𝗲𝗮𝗿𝘀 of experience is needed “IT Service Desk experience”.
• University graduate/University-level education.
• Strong Knowledge of using and troubleshooting Microsoft Outlook & Microsoft Office.
• Additional experience with Active Directory, Office 365, Google Suite, Service Now, and Remedyforce is necessary.
• Ability to work in shift rotation. 
• Good understanding of PC hardware set-up and configuration.
• Experience of using ticket logging systems.
• Vocational qualification (MCP or equivalent).
• Excellent customer service skills with the ability to empathize. 
• Experience of using ticket logging systems.
• within a network environment (permissions, calendar sharing, delegation)
• Organized with strong attention to detail.

Targeted Interpersonal Skills

• Self-assured, Feel very confident and positive about yourself and your abilities.
• Resilient, Able to work to tight deadlines and within constraints.
• Strong negotiation skills, planning and analytical thinking.
• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.
• Handle Complaints, Deal effectively with obstacles/complaints.
• Punctual, Always on time for things.
• Precise, Make sure that things are done accurately, correctly and exactly.
• Resourceful, Think of new and different ways to do things when there are no obvious solutions.
• Creative, Use your imagination to come up with new ideas or to solve problems.

Offer & Benefits

• Gross Monthly Salary – 𝟲𝟬𝟬𝟬 𝗣𝗟𝗡 / 𝟰𝟬𝟬𝟬𝟬𝟬 𝗛𝗨𝗙
• Employment Contract.
• Private Health and Life Insurance.
• Paid training, long-term mentorship and ongoing coaching.
• Motivational Programs and Engaging Events.
• An Interesting and dynamic work environment in a dynamically developing international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to kindly send your CV noting the Job title in the subject to the email address:

jobs@spotonps.com  

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones.

Please include the following statement in your CV Documents to be considered for the job opportunity applied for:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”