Spot On for Talent Acquisition & Development

Regional Ops Lead – Office Based – Lisbon, Portugal SSC/Contact Centre

๐—ฅ๐—ฒ๐—ด๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—ข๐—ฝ๐˜€ ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ – ๐—ฆ๐—ฆ๐—–/๐—–๐—ผ๐—ป๐˜๐—ฎ๐—ฐ๐˜ ๐—–๐—ฒ๐—ป๐˜๐—ฟ๐—ฒ

๐—ข๐—ณ๐—ณ๐—ถ๐—ฐ๐—ฒ ๐—•๐—ฎ๐˜€๐—ฒ๐—ฑ – ๐—Ÿ๐—ถ๐˜€๐—ฏ๐—ผ๐—ป, ๐—ฃ๐—ผ๐—ฟ๐˜๐˜‚๐—ด๐—ฎ๐—น

๐—˜๐—ป๐—ด๐—น๐—ถ๐˜€๐—ต ๐—ฆ๐—ฝ๐—ฒ๐—ฎ๐—ธ๐—ฒ๐—ฟ ๐—–๐Ÿญ/๐—–๐Ÿฎ ๐—Ÿ๐—ฒ๐˜ƒ๐—ฒ๐—น

*** This Job Opportunity is only offered for candidates living & eligible to work in Lisbon, Portugal.

Salary Offered:

๐—”๐—ป๐—ป๐˜‚๐—ฎ๐—น ๐—š๐—ฟ๐—ผ๐˜€๐˜€ ๐—ฆ๐—ฎ๐—น๐—ฎ๐—ฟ๐˜† starting ๐Ÿฑ๐Ÿฌ๐Ÿฌ๐Ÿฌ๐Ÿฌ ๐—˜๐—จ๐—ฅ + ๐—•๐—ผ๐—ป๐˜‚๐˜€ + ๐—•๐—ฒ๐—ป๐—ฒ๐—ณ๐—ถ๐˜๐˜€.

 

Job Description

As the Regional Operations Lead, you will be responsible for leading & coaching the senior team across multiple sites and with multiple lines of business (400+ FTEs).

 

Detailed Duties and Responsibilities

  • Work closely with the Global Team, and follow the direction that is to be communicated on performance & strategy both internally and client.
  • Work with stakeholders to identify key priorities and opportunities to resolve customer operations process issues.ย 
  • Create annual budgets, review budgets, and deliver mid-month and actual forecasts on both revenue & cost.
  • Lead and coach a senior team across multiple sites and with multiple lines of business (400+ FTEs).
  • Own and deliver against client commercial and operational budgets, ensuring the continued financial viability of operational units.
  • Build and maintain relationships with key areas of the business and externally. Assist in the development and maintenance of client relationships and business development between key business partners both within and external to the company.
  • Report financial health, cost management, performance, and business plan progress to the Global Team, via weekly reporting and MBRs.

 

Targeted Qualifications

  • Fluency level of ๐—–๐Ÿญ ๐—ผ๐—ฟ ๐—ต๐—ถ๐—ด๐—ต๐—ฒ๐—ฟ ๐—ถ๐—ป ๐—˜๐—ป๐—ด๐—น๐—ถ๐˜€๐—ต.
  • ๐— ๐—ถ๐—ป ๐Ÿฏ ๐˜๐—ผ ๐Ÿฑ ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ of manager working experience, preferably from a ๐—ฆ๐—ต๐—ฎ๐—ฟ๐—ฒ๐—ฑ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ๐˜€ ๐—–๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ/๐—–๐—ผ๐—ป๐˜๐—ฎ๐—ฐ๐˜ ๐—–๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ or similar
  • Knowledge of labor law, collective agreements, and supplier responsibility.
  • Be familiar with the relevant reporting and support systems, both internal and external.
  • Ability to travel (both EU and Non-EUย countries).
  • Experience managing multiple sites.
  • Knowledge of and compliance with the Company’s Policies and Business Code of Conduct as well as Clients.
  • Specific NDA and requirements (CCSR, SR, Ops Manual…etc).
  • Excellent communication skills.
  • Highly organized and well-structured.
  • Ability to demonstrateย patience when communicating and solving issues.

 

Interpersonal Skills

  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized & Punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.

Offer & Benefits

  • ๐—”๐—ป๐—ป๐˜‚๐—ฎ๐—น ๐—š๐—ฟ๐—ผ๐˜€๐˜€ ๐—ฆ๐—ฎ๐—น๐—ฎ๐—ฟ๐˜† starting ๐Ÿฑ๐Ÿฌ๐Ÿฌ๐Ÿฌ๐Ÿฌ ๐—˜๐—จ๐—ฅ + ๐—•๐—ผ๐—ป๐˜‚๐˜€ + ๐—•๐—ฒ๐—ป๐—ฒ๐—ณ๐—ถ๐˜๐˜€.
  • Employment contract.
  • Private Health insurance.
  • Relocation package for candidates moving from outside of Portugal “Candidates must be eligible to live and work in Portugal/EU”
  • An interesting and dynamic work environment in a multinational company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to jobs@spotonps.comย while including the Job Title in the subject and the consent statement in your CV.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

 

In the CV, or resume or application, place the following statement:

โ€œI hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through โ€œSpot On Sp. z o.o.โ€ and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).โ€

 

#SpotOn #Jobs #Job #Work #Praca #Rekrutacja #travail #trabajo #ั€ะฐะฑะพั‚ะฐ #raditi

#prรกce #arbejde #werk #tehdรคtyรถtรค #arbeit #ฮดฮฟฯ…ฮปฮตฮนฮฌ #munka #lavoro #aarbecht

#trabalhos #muncฤƒ #pะฐะฑะพั‚ะฐ #prรกca #nรกbor #rekruttering #werving

#rekrytointi #recrutement #Rekrutierung #ฮ ฮกฮŸฮฃฮ›ฮ—ฮจฮ— #toborzรกs

#reclutamento #Rekrutement #rekruttering #recrutamento #recrutare

#reclutamiento #rekrytering #ะฒะตั€ะฑัƒะฒะฐะฝะฝั #delo #arbete #ั€ะพะฑะพั‚ะฐ #jobb

#polska #warsaw #warszawa #krakow #poznan #poland #polandjobs

#europe #middleeast #GermanSpeaker #GermanSpeakers #SpotOnPS

#Niemiecki #Wล‚osku #Italian #ItalianSpeaker #Dutch #DutchSpeaker

#DutchSpeakers #Niderlandzkiego #QA #QualityAssurance #Game

#Games #Testing #Gry #Gra #Testowanie #Projekt #Zarzฤ…dzanieProjektami

#ZapewnienieJakoล›ci #Prowadziฤ‡ #Lider #Ekipa

#WeStandStrongerWhenWeStandTogether #WeStandStronger

#WeStandTogether #SpotOnTA #SpotOnTA&D #Szczecin #lublin

#Germany #Berlin #Dobra #Neubrandenburg #Pasewalkย 

More Information

Share this job

Contact US

Email : info@spotonps.com
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

Send us an email to Delete Your Account:

deletemyaccount@spotonps.com

Newsletter

Join Our Newsletter To Remain Updated With Our Events, Professional Advices and Potential Job Opportunities

[]
1 Step 1
keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right
FormCraft - WordPress form builder