๐ฅ๐ฒ๐ป๐ฒ๐๐ฎ๐น๐ ๐ฆ๐ฝ๐ฒ๐ฐ๐ถ๐ฎ๐น๐ถ๐๐/๐ฉ๐ถ๐ฟ๐๐๐ฎ๐น ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐ ๐ฆ๐ฎ๐น๐ฒ๐ – ๐๐ผ๐ฟ๐ฒ๐ฎ๐ป ๐ฆ๐ฝ๐ฒ๐ฎ๐ธ๐ฒ๐ฟ
๐ข๐ณ๐ณ๐ถ๐ฐ๐ฒ ๐๐ฎ๐๐ฒ๐ฑ – ๐๐๐ฎ๐น๐ฎ ๐๐๐บ๐ฝ๐๐ฟ, ๐ ๐ฎ๐น๐ฎ๐๐๐ถ๐ฎ
*** This Job Opportunity is only offered for candidates living & eligible to work in Kuala Lumpur, Malaysia.
Office Based โ Kuala Lumpur, Malaysia.
Attractive Salary ๐ถ๐ ๐ญ๐ฐ๐ฏ๐ฏ๐ฏ ๐ ๐ฌ๐ฅ ๐๐ฟ๐ผ๐๐ ๐ ๐ผ๐ป๐๐ต๐น๐.
Job Description
As a Renewals Specialist, you will be acting as the focal point of contact for the clientโs post-sales installed-base support services sales for both ๐๐ผ๐ฟ๐ฒ๐ฎ๐ป ๐ฎ๐ป๐ฑ ๐ฆ๐ถ๐ป๐ด๐ฎ๐ฝ๐ผ๐ฟ๐ฒ ๐บ๐ฎ๐ฟ๐ธ๐ฒ๐๐.
Duties and Responsibilities
- Actively create new service sales opportunities for selected customers and/or channel partners in his/her assigned territory via telephone and email.
- Project management skills in directing or coordinating services sales support activities on complex sales,ย support sales teams & managers.
- Follow client processes with client back-office sales support teams for quotations, configurations, amendments, order booking, contract activations, and/or the resolution of issues.
- Develop end customer knowledge, create service deals in SFDC/CRM with customer contact and profiling information, and continuously update progress for his/her services opportunities accurately.
- Act as the focal point of contact for clientโs post-sales installed-base support services sales for both ๐๐ผ๐ฟ๐ฒ๐ฎ๐ป ๐ฎ๐ป๐ฑ ๐ฆ๐ถ๐ป๐ด๐ฎ๐ฝ๐ผ๐ฟ๐ฒ ๐บ๐ฎ๐ฟ๐ธ๐ฒ๐๐.
- Maximize client data & reports to profile and qualify client’s installed base for up-sell, cross-sell, upgrade, and/or multiple services attach opportunities.
- Efficiently handle customer and partner inquiries. Build long-term relationships with customers and channel partners, improving TCE with clients.
- Build an aftermath (post-sales) pipeline through client reports, cold calls, marketing leads, executive introductions, or his/her own network.
- Submit services deals to country teams and/or back office teams for Deal pricing, simulation, and approvals when needed.
- Engage directly with customers to sell more services โ up-sells/cross sales/upgrades.
Targeted Qualifications
- Excellent written and verbal communication skills
- ๐๐ผ๐ฟ๐ฒ๐ฎ๐ป ๐๐ฎ ๐น๐ฒ๐๐ฒ๐น.
- ๐๐ป๐ด๐น๐ถ๐๐ต ๐๐ญ or higher.
- Bachelor’s Degree is a must.
- A degree in a relevant field is essential.
- A minimum of:
- ๐ฑ ๐๐ฒ๐ฎ๐ฟ๐ experience in Inside Sales
- ๐๐ผ๐ฟ๐ฒ๐ฎ๐ป/๐ฆ๐ถ๐ป๐ด๐ฎ๐ฝ๐ผ๐ฟ๐ฒ ๐ฅ๐ฒ๐ด๐ถ๐ผ๐ป ๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ is needed.
- OR ๐๐ฎ๐ฝ๐ฎ๐ป ๐ฅ๐ฒ๐ด๐ถ๐ผ๐ป Experience is needed.
- ๐ฐ ๐๐ฒ๐ฎ๐ฟ๐ experience in ๐๐ง ๐๐ฎ๐ฟ๐ฑ๐๐ฎ๐ฟ๐ฒ ๐๐ป๐ฑ๐๐๐๐ฟ๐ or general IT with good IT hardware product knowledge, experience selling in ๐ฐ๐ผ๐ฟ๐ฝ๐ผ๐ฟ๐ฎ๐๐ฒ ๐บ๐ฎ๐ฟ๐ธ๐ฒ๐ ๐๐ถ๐๐ต ๐ถ๐ป๐๐ถ๐ฑ๐ฒ ๐๐ฎ๐น๐ฒ๐ ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ.
- ๐ฐ ๐๐ฒ๐ฎ๐ฟ๐ experience in Account Management.
- ๐ฎ ๐๐ฒ๐ฎ๐ฟ๐ experience with CRM tools (Salesforce, MS Dynamics etc.).
- ๐ฎ ๐๐ฒ๐ฎ๐ฟ๐ experience in Customer Relationship Management (Physical Engagement).
- ๐ฑ ๐๐ฒ๐ฎ๐ฟ๐ experience in Inside Sales
- High level of Microsoft Excel skills and good computer skills.
- Exceptional communication and organizational skills with the proven ability to prioritize and multitask to meet deadlines and quotas.
- Experience in Telemarketing/Telesales.
- Self-motivated and goal-oriented.
- Have good interpersonal and team-working skills, allowing them to engage positively with all members of their team and provide leadership and support, where required.
- Previous product or service or renewal sales experience in the IT industry is a plus.
Interpersonal Skills
- Self-assured, Feel very confident and positive about yourself and your abilities.
- Resilient, Able to work to tight deadlines and within constraints
- Strong negotiation skills, planning, and analytical thinking
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfill it.
- Analytical, Break a problem down to see what is really going on.
- Confident, Pleasant, Energetic, Helpful, and Trustworthy, presenting to large groups and facilitating workshops.
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Flexible,ย Can carry out many different responsibilities, sometimes with very little advanced notice.
- Handle Complaints, Deal effectively with obstacles/complaints.
- Punctual, Always on time for things.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Resourceful, Think of new and different ways to do things when there are no obvious solutions.
- Creative, Use your imagination to come up with new ideas or to solve problems.
- Positive, proactive, punctual, and enthusiastic.
- A solutions-focussed
- Comfort with a fast-paced, dynamic environment.
- Compelling relationship-building capabilities.
- Trustworthy, supportive, and creditable.
- Fast thinker and open to change.
- Attention to detail, critical thinkerย and problem-solver.
Offer & Benefits
- Attractive Salary ๐ถ๐ ๐ญ๐ฐ๐ฏ๐ฏ๐ฏ ๐ ๐ฌ๐ฅ ๐๐ฟ๐ผ๐๐ ๐ ๐ผ๐ป๐๐ต๐น๐.
- ๐ข๐ณ๐ณ๐ถ๐ฐ๐ฒ ๐๐ฎ๐๐ฒ๐ฑ – ๐๐๐ฎ๐น๐ฎ ๐๐๐บ๐ฝ๐๐ฟ, ๐ ๐ฎ๐น๐ฎ๐๐๐ถ๐ฎ.
- An interesting and dynamic work environment in a multinational company.
How To Apply
If you are interested in the job and you meet the above criteria you need to:
Kindly send your CV to jobs@spotonps.comย while including the Job Title in the subject and the consent statement in your CV.
By sharing your CV with us by email, you are consenting to the following statement.
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
In the CV, or resume or application, place the following statement:
โI hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through โSpot On Sp. z o.o.โ and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).โ
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More Information
- Address ๐ข๐ณ๐ณ๐ถ๐ฐ๐ฒ ๐๐ฎ๐๐ฒ๐ฑ - ๐๐๐ฎ๐น๐ฎ ๐๐๐บ๐ฝ๐๐ฟ, ๐ ๐ฎ๐น๐ฎ๐๐๐ถ๐ฎ.
- Salary Offer Attractive Salary ๐ถ๐ ๐ญ๐ฐ๐ฏ๐ฏ๐ฏ ๐ ๐ฌ๐ฅ ๐๐ฟ๐ผ๐๐ ๐ ๐ผ๐ป๐๐ต๐น๐.
