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Roving Cultural Mediator – Greek, English – Arabic/Farsi

Introduction

The Danish Refugee
Council (DRC) is a humanitarian, non-governmental and non-profit organization,
founded in 1956, that works in 40 countries around the world.

DRC’s mandate is driven
by three global strategic objectives within the DRC Assistance Framework:
Saving lives and alleviation of immediate suffering among people affected by
conflict, Safeguarding, restoration and development of livelihoods, and, Institutional
and organizational change that contributes to protection of people’s rights and
peaceful handling of conflict.

Background

DRC has been operating
in Greece since December 2015, providing support to the Greek Ministry of
Migration Policy in ensuring dignified reception conditions for refugees and
migrants arriving on Lesvos island. In March 2016, DRC expanded its operations
in Athens, in response to the changing context and the build-up of refugee
population on mainland Greece.

Purpose

Under the overall
supervision of the Field Protection Manager, and in cooperation with the DRC
protection staff, the Roving Cultural Mediator will accompany vulnerable asylum
seekers and refugees to and from their places of residence to access medical,
legal and other services in the Greek public sector. S/he will ensure safe and dignified access to
medical, legal and other services, and provide translation and interpretation
as well as culturally appropriate, correct, and smooth communication between
the persons of concern and Greek service providers.

Duties and Responsibilities

  • In coordination with, and at the request of field protection staff, accompany asylum seekers and refugees via bus or taxi from their place of residence to the service provide and back home again afterward if needed.
  • Provide clear, understandable and culturally appropriate translation and interpretation services for asylum seekers, refugees and the service providers, as required.
  • Support persons of concern to fully express and understand the information being exchanged and take written notes if needed.
  • Ensure the confidentiality of the information is preserved and respected
  • Provide backup support to the protection teams when not accompanying clients
  • Other
    tasks as required by the Field Protection Manager to support DRC’s activities
    implementation

Required
Qualifications

  • Excellent command of written and spoken Greek AND Arabic OR Farsi languages
  • Minimum one year working experience; previous experience working in the humanitarian sector is preferred
  • Basic written and spoken English is required
  • Extensive vocabulary and ability to accurately translate complex ideas and information, including the capacity to understand and translate medical, legal and procedural information;
  • The ability to negotiate, mediate and interpret on behalf of service users;
  • General administrative skills are needed, including competence with Microsoft Word, basic Excel

Skills &
Qualities

  • Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities
  • Ability to work with vulnerable individuals, from children to elderly
  • Commitment to humanitarian principles and values
  • Flexible, enthusiastic and willing to learn from others
  • Good organizational skills to work autonomously and organize transportation for a variety of beneficiaries
  • Empathy, combined with a genuine desire to improve the quality of the lives of service users
  • Ability to think on your feet and make decisions under pressure
  • Able to remain calm, in control and good humored even under pressure
  • Demonstrates integrity by modeling the DRC values and ethical standards
  • Strong analytical skills
  • Focuses on impact and result for the client and responds positively to feedback
  • Consistently approaches work with energy and a positive, constructive attitude
  • Builds strong relationships with external actors
  • Demonstrates openness to change and ability to manage complexities

Terms and Conditions

The contract will be
under the Greek Labor Law, and all allowances will be provided to the employees
(Christmas, Easter, Vacation bonus).

DRC provides training
opportunities to develop and strengthen the quality of its services as well as
its staff members’ professional and personal development.

The position will be
based in Attica (Greece) and national terms and conditions apply.

General Regulations

The employee shall
follow DRC instructions on safety, confidentiality and ethical guidelines,
including the Code of Conduct and the Humanitarian Accountability
Framework.

The employee should not
engage in any other paid activity during the DRC contract period without prior
authorization.

The employee should not
engage in any activity that could harm DRC or the implementation of any project
during the DRC contract period.

The employee should not
give interviews to the media or publish project-related photos or other
material without prior authorization.

The employee shall
return all borrowed equipment for the project to DRC after the end of the
contract period or upon request.

Application Process

Interested? Then apply
for this position on line:
www.drc.dk/about-drc/vacancies/current-vacancies

All applicants must send
a cover letter and an updated CV (no longer than four pages). Both must be in
English.

Applications close on the
31st of August 2017.

Due to the urgency of
the position DRC reserves the right to recruit a candidate who matches the
required profile before the above deadline.

Only candidates can apply for this job.
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