SAP Customer Engagement Manager – Dutch Speaker , Nederlandse sprekers – Remote Work

𝗦𝗔𝗣 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – 𝗗𝘂𝘁𝗰𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 , 𝗡𝗲𝗱𝗲𝗿𝗹𝗮𝗻𝗱𝘀𝗲 𝘀𝗽𝗿𝗲𝗸𝗲𝗿𝘀

𝗥𝗲𝗺𝗼𝘁𝗲 𝗪𝗼𝗿𝗸

Salary: 𝗞𝗶𝗻𝗱𝗹𝘆 𝘀𝗵𝗮𝗿𝗲 𝘄𝗶𝘁𝗵 𝘂𝘀 𝘆𝗼𝘂𝗿 𝗦𝗮𝗹𝗮𝗿𝘆 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀.

Job Description

As Customer Engagement Manager, you will be responsible for supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support.

Detailed Duties and Responsibilities

Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support.
Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
Review account status and analyze if an account needs to be transitioned to another team.
Ensure periodic service reviews to track the service quality across a range of customers.
Support commercial change requests.
Contribute to customer release and maintenance activities.
Support customer satisfaction surveys.
Facilitate service kick-off for customers.
Stay involved in the accounts to ensure the success and integration of the customer.
Contribute to the overall service/project delivery.
Execute and support problem management and continuous improvement.
Contribute to the liaison with different SAP stakeholders, esp. (Digital).
Execute technical feasibility studies/solution reviews (if applicable).
Contribute to onboarding/transition projects.
Review SLA service credit cases.
Support in de-escalations of critical customer situations.

Targeted Qualifications

Excellent written and verbal communication skills in 𝗗𝘂𝘁𝗰𝗵 – 𝗠𝗶𝗻𝗶𝗺𝘂𝗺 𝗖𝟭 𝗹𝗲𝘃𝗲𝗹 𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿.
Good written and verbal communication skills in 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 – 𝗠𝗶𝗻𝗶𝗺𝘂𝗺 𝗖𝟭 𝗹𝗲𝘃𝗲𝗹 𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿.
Results-driven and self-organized with great decision-making skills.
𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗴𝗿𝗮𝗱𝘂𝗮𝘁𝗲 with a minimum of 𝟰+ 𝘆𝗲𝗮𝗿𝘀 work experience in a customer-facing role (consulting, IT services,.. etc.).
𝗠𝗶𝗻. 𝟯 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗥𝗘𝗫.
Hands-on experience with 𝗦𝗔𝗣 Basis activities, 𝗦𝗔𝗣 release upgrades, and infrastructure updates for cloud customers.
Technical and application expertise for different cloud solutions (min. 𝗛𝗘𝗖 & 𝗦/𝟰𝗛𝗔𝗡𝗔).
Excellent customer focus and communication skills.
Understanding of escalation handling and procedures.
Strong knowledge of IT Service Management, 𝗦𝗔𝗣 Basis, and 𝗦𝗔𝗣 Application.
Excellent networking/relationship-building skills.
Experience in working with cross-cultural and cross-functional teams/individuals.
𝗖𝗹𝗼𝘂𝗱 𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 and IT technical infrastructure know-how “𝗔𝗪𝗦, 𝗔𝘇𝘂𝗿𝗲 𝗼𝗿 𝗚𝗖𝗣”
Knowledge of Project Management Fundamentals, ITIL, and Lean Fundamentals is considered a plus.

Interpersonal Skills

Communicative, Speak and/or write well and get your ideas across to others easily.
Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
Confident, Pleasant, Energetic, Helpful, Trustworthy
Efficient, Perform tasks in the fastest and simplest ways that they can be done.
Organized & Punctual, put things in order so that they run smoothly and are always on time.
Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
Precise, Make sure that things are done accurately, correctly and exactly.
Willingness to acquire new knowledge.
Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.

Offer & Benefits

Salary: 𝗞𝗶𝗻𝗱𝗹𝘆 𝘀𝗵𝗮𝗿𝗲 𝘄𝗶𝘁𝗵 𝘂𝘀 𝘆𝗼𝘂𝗿 𝗦𝗮𝗹𝗮𝗿𝘆 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀.
Remote Work.
An interesting and dynamic work environment in a multinational company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and the consent statement in your CV.

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Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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