SAP Digital Customer Engagement Manager – German, French or Italian Speakers – Von zuhause aus arbeiten, Work From Home, Travail A Distance

𝗦𝗔𝗣 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – 𝗚𝗲𝗿𝗺𝗮𝗻, 𝗙𝗿𝗲𝗻𝗰𝗵 𝗼𝗿 𝗜𝘁𝗮𝗹𝗶𝗮𝗻 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀

𝗩𝗼𝗻 𝘇𝘂𝗵𝗮𝘂𝘀𝗲 𝗮𝘂𝘀 𝗮𝗿𝗯𝗲𝗶𝘁𝗲𝗻, 𝗪𝗼𝗿𝗸 𝗙𝗿𝗼𝗺 𝗛𝗼𝗺𝗲, 𝗧𝗿𝗮𝘃𝗮𝗶𝗹 𝗔 𝗗𝗶𝘀𝘁𝗮𝗻𝗰𝗲

𝗪𝗼𝗿𝗸 𝗙𝗿𝗼𝗺 𝗛𝗼𝗺𝗲 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻𝘀: 𝗣𝗼𝗿𝘁𝘂𝗴𝗮𝗹, 𝗣𝗼𝗹𝗮𝗻𝗱, 𝗕𝘂𝗹𝗴𝗮𝗿𝗶𝗮, 𝗥𝗼𝗺𝗮𝗻𝗶𝗮, 𝗨𝗞, 𝗜𝗿𝗲𝗹𝗮𝗻𝗱, 𝗚𝗲𝗿𝗺𝗮𝗻𝘆, 𝗡𝗲𝘁𝗵𝗲𝗿𝗹𝗮𝗻𝗱𝘀

*** This Job Opportunity is only offered for candidates living & eligible to work in Europe.

Salary Offered/Experience:

• 𝗙𝗼𝗿 𝗮𝗹𝗹 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀: 𝟮 𝘁𝗼 𝟯 𝘆𝗲𝗮𝗿𝘀 of experience: 𝟰𝟱𝗞 𝗘𝗨𝗥 – 𝟱𝟬𝗞 𝗘𝗨𝗥 /gross Annual Salary “Depending on Experience”
• For 𝗚𝗲𝗿𝗺𝗮𝗻 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀 only: 𝟰+ 𝘆𝗲𝗮𝗿𝘀 of experience: 𝟱𝟱𝗞 𝗘𝗨𝗥 – 𝟲𝟬𝗞 𝗘𝗨𝗥 /gross Annual Salary “Depending on Experience”

Job Description

As a SAP Digital Customer Engagement Manager, you are responsible for supporting sales to delivery handover & customer onboarding to SAP Enterprise Cloud Services.

Detailed Duties and Responsibilities

• Contribute to customer release and maintenance activities.
• Contribute to the liaison with different SAP stakeholders to ensure customer success.
• Contribute to onboarding/transitioning customers to SAP Enterprise Cloud Services.
• Ensure faster onboarding of associates: mandatory training documentation.
• Support in de-escalations of critical customer situations.
• Support sales to delivery handover & customer onboarding to SAP Enterprise Cloud Services.
• Support customers on technical requirements throughout their lifecycle.
• Support in reviewing account status and analyzing if the account needs to be transitioned to another team.
• Manage the overall service/project delivery.
• Enable continuous refresher sessions on new topics.
• Execute and support problem management and continuous improvement.

Targeted Qualifications

• Language Fluency
  • 𝗚𝗲𝗿𝗺𝗮𝗻/𝗗𝗲𝘂𝘁𝘀𝗰𝗵𝘀𝗽𝗿𝗮𝗰𝗵𝗶𝗴 𝗖𝟮 𝗹𝗲𝘃𝗲𝗹.
  • 𝗙𝗿𝗲𝗻𝗰𝗵/𝗙𝗿𝗮𝗻𝗰̧𝗮𝗶𝘀𝗲 𝗖𝟮 𝗹𝗲𝘃𝗲𝗹.
  • 𝗜𝘁𝗮𝗹𝗶𝗮𝗻/𝗜𝘁𝗮𝗹𝗶𝗮𝗻𝗼 𝗖𝟮 𝗹𝗲𝘃𝗲𝗹.
• Experience in 𝗦𝗔𝗣 𝗨𝗽𝗴𝗿𝗮𝗱𝗲 & 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 (𝗢𝗦/𝗗𝗕) is mandatory.
• A degree in IT, Computer sciences, or a related field will be considered an advantage
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Technical expertise in SAP Basis area with a minimum of 𝗙𝗿𝗼𝗺 𝟮 𝘁𝗼 𝟰+𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 experience
• Experience in 𝗦𝗮𝗮𝗦 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 (𝗔𝗿𝗶𝗯𝗮, 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲, 𝗖𝟰𝗦 𝗲𝘁𝗰.) integration with SAP Landscape will be considered as an advantage 
• Working experience with any of 𝗵𝘆𝗽𝗲𝗿 𝘀𝗰𝗮𝗹𝗲𝗿 (𝗔𝗪𝗦/ 𝗔𝘇𝘂𝗿𝗲/ 𝗚𝗖𝗣) 𝗶𝘀 𝗺𝗮𝗻𝗱𝗮𝘁𝗼𝗿𝘆.
• Good understanding & hands-on experience required in 𝗛𝗔𝗡𝗔 𝗱𝗮𝘁𝗮𝗯𝗮𝘀𝗲 is a must (𝟮+ 𝘆𝗲𝗮𝗿𝘀)
• Analytical mindset with great critical thinking skills and attention to detail. 
• Ability to work independently, while being a team player at the same time

Targeted Interpersonal Skills

• Self-assured, Feel very confident and positive about yourself and your abilities.
• Resilient, Able to work to tight deadlines and within constraints.
• Strong negotiation skills, planning and analytical thinking.
• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.
• Handle Complaints, Deal effectively with obstacles/complaints.
• Punctual, Always on time for things.
• Precise, Make sure that things are done accurately, correctly and exactly.
• Resourceful, Think of new and different ways to do things when there are no obvious solutions.
• Creative, Use your imagination to come up with new ideas or to solve problems.

Offer & Benefits

• The package offered:
  • 𝗙𝗼𝗿 𝗮𝗹𝗹 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀: 𝟮 𝘁𝗼 𝟯 𝘆𝗲𝗮𝗿𝘀 of experience: 𝟰𝟱𝗞 𝗘𝗨𝗥 – 𝟱𝟬𝗞 𝗘𝗨𝗥 /gross Annual Salary “Depending on Experience”
  • For 𝗚𝗲𝗿𝗺𝗮𝗻 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀 only: 𝟰+ 𝘆𝗲𝗮𝗿𝘀 of experience: 𝟱𝟱𝗞 𝗘𝗨𝗥 – 𝟲𝟬𝗞 𝗘𝗨𝗥 /gross Annual Salary “Depending on Experience”
• Employment Contract.
• Health and Life insurance.
• Motivational Programs and Engaging Events.
• An Interesting and dynamic work environment in a dynamically developing international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to kindly send your CV noting the Job title in the subject to the email address:

jobs@spotonps.com  

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones.

Please include the following statement in your CV Documents to be considered for the job opportunity applied for:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).” 

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