SUMMARY:
Senior Application Support Specialist provides Application support & Deployment services for part of a given Domain to DPDHL Business Units in order to ensure the maximum availability and minimal disruption to business continuity. The position reports to Team Manager of Messaging Infrastructure Support.
RESPONSIBILITIES:
• Receives requests for support from business users
• Prioritizes requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs and current processes and procedures
• Investigates problems and other support requests and takes appropriate actions
• Testing and deployment of new application versions
• Follows quality standards and policies
• Liaises with staff responsible for the design & development of system enhancements to overcome known problems or further fulfill user requirements
REQUIREMENTS:
• University education – IT background
• 3+ years hands-on experience
• Knowledge of Unix /Linux based systems (HP-UX/Red Hat or others)
• Knowledge of WebMethods OR IBM Integration Bus OR Oracle Enterprise Service Bus OR TIBCO ActiveMatrix OR JBoss ESB
• Database skills (SQL)
• Advanced English (written and spoken)
BEHAVIORAL SKILLS:
• Incident /Problem /Change Management knowledge
• Customer focused personality
• Strong analytical thinking
• Willingness to learn
• Team player
• High level of adaptability
We offer:
• Extra week of holiday
• 6 Self-sickness days
• Full compensation for up to 10 days absence due to illness per calendar year
• Lunch and FlexiPass vouchers covered by DHL
• On-going professional and technical trainings and certifications
• Multicultural environment in modern offices
• Employee Referral Program
• Company sponsorship of various sports and social clubs
• One-time childbirth support of 2000 CZK gross
• Smart Casual Dress code
• Working Anniversary Reward
Facts and Figures
Division
F/GBS – GBS – Solution Support
Employment Type
Permanent Full-Time
Business Unit
DHL IT Services Europe
Contract Type
Location
Prague Chodov
Working Hours
40
Job Type
IT
Shift Requirement
None
Career Level
Professionals
Relocation Offered
Responsible for
Travel Required
Below 25%
Reports to
Vladimir Grúl – Manager of Team
Travel Extent
Target Hire Date
Work Permit Required
No