Senior Customer Engagement Manager – German or Greek Speaker , Deutschsprachig – Remote Work – Europe

Job Expired

Greek Speaker – Closed

𝗦𝗲𝗻𝗶𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – 𝗚𝗲𝗿𝗺𝗮𝗻 𝗼𝗿 𝗚𝗿𝗲𝗲𝗸 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 , 𝗗𝗲𝘂𝘁𝘀𝗰𝗵𝘀𝗽𝗿𝗮𝗰𝗵𝗶𝗴, ελληνόφωνος

𝗥𝗲𝗺𝗼𝘁𝗲 𝗪𝗼𝗿𝗸 – 𝗘𝘂𝗿𝗼𝗽𝗲

Must-Have: 𝗦𝗔𝗣 𝗕𝗮𝘀𝗶𝘀 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 “𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻𝘀” + 𝗦𝟰 𝗛𝗮𝗻𝗻𝗮 “𝗖𝗹𝗼𝘂𝗱”

Package Offered:

Updated Package: 𝘂𝗽 𝘁𝗼 𝟴𝟬𝟬𝟬𝟬 𝗘𝗨𝗥 𝗔𝗻𝗻𝘂𝗮𝗹 𝗚𝗿𝗼𝘀𝘀 𝗦𝗮𝗹𝗮𝗿𝘆 “𝗗𝗲𝗽𝗲𝗻𝗱𝗶𝗻𝗴 𝗼𝗻 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲”

*** This Job Opportunity is only offered for candidates living & eligible to work in Europe.

Job Description

As Senior Customer Engagement Manager, you will be responsible for supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.

Detailed Duties and Responsibilities

Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support.
Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
Review account status and analyze if an account needs to be transitioned to another team.
Ensure periodic service reviews to track the service quality across a range of customers.
Support commercial change requests.
Contribute to customer release and maintenance activities.
Support customer satisfaction surveys.
Facilitate service kick-off for customers.
Stay involved in the accounts to ensure the success and integration of the customer.
Contribute to the overall service/project delivery.
Orchestrate the overall service/project delivery according to the planned scope, budget, and milestones.
Execute and support problem management and continuous improvement.
Contribute to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts.
Systematic and faster onboarding of associates: mandatory training documentation.
Enable continuous delta KTs on new topics and refresher sessions.
Execute technical feasibility studies/solution reviews (if applicable).
Contribute to onboarding/transition SAP Enterprise Cloud Services.
Review SLA service credit cases.
Support in reviewing account status and analyze if the account needs to be transitioned to another team.
Support de-escalations of critical customer situations.
Support in de-escalations of critical customer situations.

Targeted Qualifications

Excellent written and verbal communication skills in 𝗚𝗲𝗿𝗺𝗮𝗻 𝗼𝗿 𝗚𝗿𝗲𝗲𝗸 – 𝗠𝗶𝗻𝗶𝗺𝘂𝗺 𝗖𝟭 𝗹𝗲𝘃𝗲𝗹 𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿.
Good written and verbal communication skills in 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 – 𝗠𝗶𝗻𝗶𝗺𝘂𝗺 𝗖𝟭 𝗹𝗲𝘃𝗲𝗹 𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿.
Results-driven and self-organized with great decision-making skills.
Hands-on experience with 𝗦𝗔𝗣 Basis activities, 𝗦𝗔𝗣 release upgrades, and infrastructure updates for cloud customers.
𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗴𝗿𝗮𝗱𝘂𝗮𝘁𝗲 with a minimum of 𝟮 𝘁𝗼 𝟳 𝘆𝗲𝗮𝗿𝘀 work experience in a customer-facing role and SAP Basis. (consulting, IT services,.. etc.).
𝟰+ 𝘆𝗲𝗮𝗿𝘀 experience with multi-national software/IT organizations.
𝟮+ 𝘆𝗲𝗮𝗿𝘀 of SAP Basis 𝗦/𝟰𝗛𝗔𝗡𝗔 knowledge, hands-on experience required in 𝗛𝗔𝗡𝗔 database.
𝟮+ 𝘆𝗲𝗮𝗿𝘀 of 𝗖𝗹𝗼𝘂𝗱 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 (e.g. through Solution Management, Consulting and/or Delivery Program management)
Strong knowledge of IT Service Management, 𝗦𝗔𝗣 Basis, and 𝗦𝗔𝗣 Application.
𝗖𝗹𝗼𝘂𝗱 𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 and IT technical infrastructure know-how “𝗔𝗪𝗦, 𝗔𝘇𝘂𝗿𝗲 𝗼𝗿 𝗚𝗖𝗣” is needed.
Technical and application expertise for different cloud solutions (min. 𝗛𝗘𝗖 & 𝗦/𝟰𝗛𝗔𝗡𝗔).
Experience in working with cross-cultural and cross-functional teams/individuals.
Experience in 𝗦𝗔𝗣 𝗨𝗽𝗴𝗿𝗮𝗱𝗲 & 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 (𝗢𝗦/𝗗𝗕) is mandatory.
Understanding of escalation handling and procedures.
Excellent networking/relationship-building skills.
Experience in working with cross-cultural and cross-functional teams/individuals.
Excellent customer focus and communication skills.
Understanding of escalation handling and procedures.
Experience in 𝗦𝗮𝗮𝗦 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 (𝗔𝗿𝗶𝗯𝗮, 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲, 𝗖𝟰𝗦 𝗲𝘁𝗰.) integration with SAP Landscape is a plus.
Knowledge of Project Management Fundamentals, ITIL, and Lean Fundamentals is considered a plus.

Interpersonal Skills

Communicative, Speak and/or write well and get your ideas across to others easily.
Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
Confident, Pleasant, Energetic, Helpful, Trustworthy
Efficient, Perform tasks in the fastest and simplest ways that they can be done.
Organized & Punctual, put things in order so that they run smoothly and are always on time.
Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
Precise, Make sure that things are done accurately, correctly and exactly.
Willingness to acquire new knowledge.
Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.

Offer & Benefits

Package Offered: Updated Package: 𝘂𝗽 𝘁𝗼 𝟴𝟬𝟬𝟬𝟬 𝗘𝗨𝗥 𝗔𝗻𝗻𝘂𝗮𝗹 𝗚𝗿𝗼𝘀𝘀 𝗦𝗮𝗹𝗮𝗿𝘆 “𝗗𝗲𝗽𝗲𝗻𝗱𝗶𝗻𝗴 𝗼𝗻 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲”.
Remote Work – Anywhere in Europe.
An interesting and dynamic work environment in a multinational company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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