Senior Technical Support – English Speaker – Hybrid Model – London, UK

𝗦𝗲𝗻𝗶𝗼𝗿 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 – 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿

𝗛𝘆𝗯𝗿𝗶𝗱 𝗠𝗼𝗱𝗲𝗹 – 𝗟𝗼𝗻𝗱𝗼𝗻, 𝗨𝗞

*** This Job Opportunity is only offered for candidates living & eligible to work in London, UK.

Hybrid Model – London, UK

Salary Offered: 𝗖𝗶𝗿𝗰𝗮 £𝟮𝟱𝟬𝟬𝟬 – £𝟰𝟬𝟬𝟬𝟬 𝗔𝗻𝗻𝘂𝗮𝗹𝗹𝘆 “Depending on The language and Experience”

Client: 𝗕𝗣𝗢 Company.

Job Description

As a Senior Technical Support, you will be responsible for performing checks and ensuring that antivirus definition and operating system patches are updated as outlined by Desktop Engineering.

Detailed Duties and Responsibilities

Prepare, maintain, and submit reports and applicable records of computer hardware and software inventory by site and system.
Clearing trouble tickets and work orders within agreed service levels. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
Coordinate as smart hands with different portfolios and engineering workgroups.
Perform site maintenance and safety checks of assigned equipment.
Attend to break/fix engagement as required by Situation Management for technology-related problems and issues received from both internal and external clients.
Perform checks and ensure that antivirus definition and operating system patches are updated as outlined by Desktop Engineering.
Perform hardware and software upgrades to peripheral equipment.

Targeted Qualifications

𝗙𝗹𝘂𝗲𝗻𝗰𝘆 𝗶𝗻 𝗘𝗻𝗴𝗹𝗶𝘀𝗵, 𝗖𝟭 level or higher.
Min 3+ years of previous experience as Technical support “L1/L2 L3”.
Demonstrated ability to multi-task and meet timelines on deliverables.
Experience with Video conferencing technologies is needed.
Strong attention to detail.
Experience with Apple and Windows operating systems is necessary.
Experience with device management tools, e.g. JAMF is needed.
Excellent communication skills (both oral and written).
Self-starter with a sense of urgency who works well under pressure.
Proficient in Microsoft Office.
Knowledge of Incident response is nice to have.
Knowledge of Active Directory is considered a plus.

Interpersonal Skills

Communicative, Speak and/or write well and get your ideas across to others easily.
Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
Confident, Pleasant, Energetic, Helpful, Trustworthy
Efficient, Perform tasks in the fastest and simplest ways that they can be done.
Organized & Punctual, put things in order so that they run smoothly and are always on time.
Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
Precise, Make sure that things are done accurately, correctly and exactly.
Willingness to acquire new knowledge.
Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.

Offer & Benefits

Salary Offered: 𝗖𝗶𝗿𝗰𝗮 £𝟮𝟱𝟬𝟬𝟬 – £𝟰𝟬𝟬𝟬𝟬 𝗔𝗻𝗻𝘂𝗮𝗹𝗹𝘆 “Depending on The language and Experience”
Technical training, soft skills training, and Development Programs.
Hybrid Model – London, UK.
First 6 Months Initial contract “B2B – as a Contractor”
A dynamic work environment in a dynamically developing international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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