Service Manager / Service Delivery Manager – System Integration
Service Manager / Service Delivery Manager –
System Integration required for a globally operating business based in Stockholm, Sweden.
Period from: 2017-10-16 (preferably)
Period to: 2018-03-31 (with likely extensions thereafter)
You will have a great level of independence in your role as Service Manager, and the client needs someone confident in their leadership. The team are on a transformation journey as they switching platform for the online solution. This SM role will be the first one out in that team.
Since the area consists of many different systems, service interfaces and stakeholders it’s important that you are flexible and understand different demands and how to communicate with different stakeholders and vendors.
They need someone with several years of experience working as a Service Manager or similar.
Define and establish the drafted services together with service area management.
Ensure that the service meets today´s requirements and enables future development and improvements per business needs.
Manage the service across the entire lifecycle which include:
Manage budget and plan for current and future services in scope.
Understand business need and drive improvement to increase service value.
Ensure we secure, agree and contract all aspects of the service, underpinning supporting services and deliveries.
Manage continual service improvements and intelligence for the services.
Request and lead resources across the organization that is needed to manage the service.
Several years of practical experience from:
IT and service management or similar role (eg. Service manager, service delivery manager, system responsible, requirement analyst.)
Have an understanding of system- integration and processes
Bonus if you have experience of working with:
SAP CAR, SAP SD
Merchandizing processes eg; allocation moves or customer order management
Experience working with vendors in an offshore delivery
they also prefer if you have experience from working with E-commerce and retail.
Accurate and flexible
Enjoying work in a fast pace environment
Communicative about problems and solutions
Talented with social competence, relaxed about prestige
Enjoying working in team, but also able to work independently within the framework of a project situation
You are also fluent in English and Swedish, both spoken and written
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