Spot On for Talent Acquisition & Development

We are looking for a fluent Hebrew & English speaker to join our Technical Support Team so if you are an interested talent, then this opportunity is for YOU.

Apply now and start your professional chapter.

Duties and Responsibilities

Combining technical skills with an intelligent and solutions-based approach to problem-solving, you will lead by example in providing customer service excellence.

  • You will communicate directly with different stakeholders using phone, ticketing system and remote tools to solve customer issues
  • Ensure incoming emails/calls/requests are categorized, logged and resolved aiming for customers satisfaction.
  • Understanding Customer’s problem (Phone/Mail) & Finding Solution
  • Being able to explain the cause of the problem & when needed escalating/reporting product issues to the development team
  • Prioritizes and managing several open cases at one time
  • Troubleshoots system and network problems and diagnosing and solving software faults

Targeted Qualifications:

  • Must-Have
    • Fluency level of C1 or higher in Hebrew & English language
    • Customer & Quality Focus, while being Result Orientation with logical Sense of Urgency
    • Good communication skills & a strong Team Player
    • Ability to work under pressure
    • Understanding how to retain client satisfaction
    • Ability to investigate problems independently (when there is e.g. no KB solution ready)

 

  • Nice to Have (Will be considered as a strong Plus)
    • Sc. or higher Degree in (Engineering/ Computer Science/ Information System)
    • 1 Year of Work Experience

Offer and Benefits

  • Attractive Salary PLN 7000 Gross/Brutto.
  • Paid On-The-Job Training
  • Private Medical Insurance & Sports Card
  • Motivational Programs and Engaging Events
  • Work in a dynamically developing international company with an Interesting and dynamic work environment
  • Job Location: Warsaw, Poland.

 

How To Apply

If you are interested in the job and you meet the above criteria you need to:

  • Register/sign-in to spotonps.pl
  • Create your Resume
  • Apply for this job with your resume.

In case of facing any technical issues, Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and including the consent statement in your CV.

Please take into consideration that due to the large volumes of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

 

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More Information

Only candidates can apply for this job.
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Contact US

Email : info@spotonps.pl
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

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