Technical Support Advisor – Finnish or Danish – Office Based – Lisbon, Portugal

𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗔𝗱𝘃𝗶𝘀𝗼𝗿 – 𝗙𝗶𝗻𝗻𝗶𝘀𝗵 𝗼𝗿 𝗗𝗮𝗻𝗶𝘀𝗵

𝗢𝗳𝗳𝗶𝗰𝗲 𝗕𝗮𝘀𝗲𝗱 – 𝗟𝗶𝘀𝗯𝗼𝗻, 𝗣𝗼𝗿𝘁𝘂𝗴𝗮𝗹

*** This Job Opportunity is only offered for candidates living & eligible to work in Lisbon, Portugal.

Office Based – Lisbon, Portugal.

Attractive Salary 𝟮𝟮𝟰𝟬𝟬 𝗘𝗨𝗥 𝗚𝗿𝗼𝘀𝘀 𝗔𝗻𝗻𝘂𝗮𝗹 𝗦𝗮𝗹𝗮𝗿𝘆 “𝟭𝟱𝟬𝟬 𝗘𝗨𝗥 𝗴𝗿𝗼𝘀𝘀 𝗺𝗼𝗻𝘁𝗵𝗹𝘆 𝘅 𝟭𝟰 𝗺𝗼𝗻𝘁𝗵𝘀”

Job Description

As a Technical Support Rep. you will be responsible for assisting users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) . 

Duties and Responsibilities

Go beyond the customer’s service expectations so they will remember and share their great experience.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Respond to customer queries in a timely and efficient manner.
Assist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) . 
Keep records of customer interactions, comments, and complaints, and in line with internal procedures.
Communicate with customers using various channels.
Collaborate with other specialists to solve or properly close help tickets . 
Maintain and update all job-related administrative forms.
Able to identify when the issue should be re-assigned to another department or more senior representative.
Listen to the customer’s unique situation and acknowledge their needs.
Ensure customer satisfaction and provide professional customer support.

Targeted Qualifications

Excellent written and verbal communication skills 𝗙𝗶𝗻𝗻𝗶𝘀𝗵 𝗼𝗿 𝗗𝗮𝗻𝗶𝘀𝗵 𝗖𝟭 𝗹𝗲𝘃𝗲𝗹 𝗼𝗿 𝗛𝗶𝗴𝗵𝗲𝗿.
𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗕𝟮 𝗹𝗲𝘃𝗲𝗹 𝗼𝗿 𝗛𝗶𝗴𝗵𝗲𝗿.
Keep up with the latest Search Engine and tech-related trends.
Ability to work independently, while being a team player at the same time.
A resourceful and stress-resilient personality that can adapt and remain calm in all situations
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Ability to meet tight deadlines with minimum supervision and in a timely manner
Treat all data and personal information with the utmost confidentiality 
Customer-oriented role experience will be considered an advantage.
Experience in Technical Troubleshooting is preferable.

Interpersonal Skills

Self-assured, Feel very confident and positive about yourself and your abilities.
Resilient, Able to work to tight deadlines and within constraints
Strong negotiation skills, planning, and analytical thinking
Communicative, Speak and/or write well and get your ideas across to others easily.
Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfill it.
Analytical, Break a problem down to see what is really going on.
Confident, Pleasant, Energetic, Helpful, and Trustworthy, presenting to large groups and facilitating workshops.
Efficient, Perform tasks in the fastest and simplest ways that they can be done.
Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.
Handle Complaints, Deal effectively with obstacles/complaints.
Punctual, Always on time for things.
Precise, Make sure that things are done accurately, correctly, and exactly.
Resourceful, Think of new and different ways to do things when there are no obvious solutions.
Creative, Use your imagination to come up with new ideas or to solve problems.
Positive, proactive, punctual, and enthusiastic.
A solutions-focussed
Comfort with a fast-paced, dynamic environment.
Compelling relationship-building capabilities.
Trustworthy, supportive, and creditable.
Fast thinker and open to change.
Attention to detail, critical thinker and problem-solver.

Offer & Benefits

Attractive Salary 𝟮𝟮𝟰𝟬𝟬 𝗘𝗨𝗥 𝗚𝗿𝗼𝘀𝘀 𝗔𝗻𝗻𝘂𝗮𝗹 𝗦𝗮𝗹𝗮𝗿𝘆 “𝟭𝟱𝟬𝟬 𝗘𝗨𝗥 𝗴𝗿𝗼𝘀𝘀 𝗺𝗼𝗻𝘁𝗵𝗹𝘆 𝘅 𝟭𝟰 𝗺𝗼𝗻𝘁𝗵𝘀”
𝗢𝗳𝗳𝗶𝗰𝗲 𝗕𝗮𝘀𝗲𝗱 – 𝗟𝗶𝘀𝗯𝗼𝗻, 𝗣𝗼𝗿𝘁𝘂𝗴𝗮𝗹
private health insurance.
An interesting and dynamic work environment in a multinational company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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