Technical Support – German Speaker/Deutschsprachig – Von Zuhause Aus Arbeiten/Work From Home – From Anywhere in Warsaw, Poland

𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 – 𝗚𝗲𝗿𝗺𝗮𝗻 𝗦𝗽𝗲𝗮𝗸𝗲𝗿/𝗗𝗲𝘂𝘁𝘀𝗰𝗵𝘀𝗽𝗿𝗮𝗰𝗵𝗶𝗴

𝗩𝗼𝗻 𝗭𝘂𝗵𝗮𝘂𝘀𝗲 𝗔𝘂𝘀 𝗔𝗿𝗯𝗲𝗶𝘁𝗲𝗻/𝗪𝗼𝗿𝗸 𝗙𝗿𝗼𝗺 𝗛𝗼𝗺𝗲 – 𝗙𝗿𝗼𝗺 𝗔𝗻𝘆𝘄𝗵𝗲𝗿𝗲 𝗶𝗻 𝗪𝗮𝗿𝘀𝗮𝘄, 𝗣𝗼𝗹𝗮𝗻𝗱

*** This Job Opportunity is only offered for candidates living & eligible to work in 𝗣𝗼𝗹𝗮𝗻𝗱.

Package Offered: 𝗣𝗟𝗡 𝟳𝟱𝟬𝟬 𝗚𝗿𝗼𝘀𝘀 𝗠𝗼𝗻𝘁𝗵𝗹𝘆

Job Description

As a Technical Support, you will communicate directly with different stakeholders using a phone, ticketing system, and remote tools.

Detailed Duties and Responsibilities

You will be solving technical issues and questions that our client team members report through the internal ticketing system.
You will communicate directly with different stakeholders using the phone, ticketing system and remote tools.
You will be Coordinating with different teams to solve issues in a timely manner.
You will Perform “knowledge management” by creating instructions and articles of frequent issues and help in the training of support personnel.

Targeted Qualifications

𝗚𝗲𝗿𝗺𝗮𝗻 Fluency starting 𝗕𝟮 𝗹𝗲𝘃𝗲𝗹.
𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗕𝟮/𝗖𝟭 𝗹𝗲𝘃𝗲𝗹 𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿.
Excellent communication skills.
Prior experience in IT companies with solid experience and know-how on Windows is a must.
Technical studies like BSc or MSc in Information Technology, or equivalent, is a plus.
Knowledge of polish as a second foreign language is a plus.

Targeted Interpersonal Skills

Self-assured, Feel very confident and positive about yourself and your abilities.
Resilient, Able to work to tight deadlines and within constraints.
Strong negotiation skills, planning and analytical thinking.
Communicative, Speak and/or write well and get your ideas across to others easily.
Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfil it.
Confident, Pleasant, Energetic, Helpful, Trustworthy
Efficient, Perform tasks in the fastest and simplest ways that they can be done.
Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.
Handle Complaints, Deal effectively with obstacles/complaints.
Punctual, Always on time for things.
Precise, Make sure that things are done accurately, correctly and exactly.
Resourceful, Think of new and different ways to do things when there are no obvious solutions.
Creative, Use your imagination to come up with new ideas or to solve problems.

Offer & Benefits

Package Offered: 𝗣𝗟𝗡 𝟳𝟱𝟬𝟬 𝗚𝗿𝗼𝘀𝘀 𝗠𝗼𝗻𝘁𝗵𝗹𝘆
Employment Contract.
Medical Insurance.
Sports Card.
Motivational Programs and Engaging Events.
An Interesting and dynamic work environment in a dynamically developing international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to kindly send your CV noting the Job title in the subject to the email address:

jobs@spotonps.com

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones.

Please include the following statement in your CV Documents to be considered for the job opportunity applied for:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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