Technical Support – Tier 2 – English Speakers C1/C2 level – Work At Home/Praca Zdalna – US Market

𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 – 𝗧𝗶𝗲𝗿 𝟮 – 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀 𝗖𝟭/𝗖𝟮 𝗹𝗲𝘃𝗲𝗹

𝗪𝗼𝗿𝗸 𝗔𝘁 𝗛𝗼𝗺𝗲/𝗣𝗿𝗮𝗰𝗮 𝗭𝗱𝗮𝗹𝗻𝗮 – 𝗨𝗦 𝗠𝗮𝗿𝗸𝗲𝘁

*** This Job Opportunity is only offered for candidates living & eligible to work in Poland.

Salary/ Gross: 𝟵𝟱𝟬𝟬 𝗣𝗟𝗡 𝗚𝗿𝗼𝘀𝘀 𝗠𝗼𝗻𝘁𝗵𝗹𝘆 𝗦𝗮𝗹𝗮𝗿𝘆.

Job Description

You will be solving technical product issues and questions that customers, resellers, and personnel report while coordinating with different teams to solve issues in a timely manner.

Work At Home – Covid-19 Precautions

Due to the current situation, the safety of all our client’s employees is the top priority of the company. Accordingly, all employees are currently Work At Home model till further notice.

Job Description

As a Technical Support, you will be Solving technical product issues and questions that customers, resellers, and personnel report to you.

Detailed Duties and Responsibilities

You will be Solving technical product issues and questions that customers, resellers, and personnel report to you.
You will communicate directly with different stakeholders using phone, ticketing system, and remote tools
You will be Coordinating with different teams to solve issues in a timely manner
You will be required to keep customers happy with prompt responses and excellent communication
You will report product issues to the development team.
You will Perform “knowledge management” by creating instructions and articles on frequent issues and help in the training of support personnel

Targeted Qualifications

Fluency level of 𝗖𝟭 or higher in 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 language.
Strong hands-on experience in IT.
Experience in a customer service role.
Background in technical support, software testing or application engineering.
Self-starter with excellent communication skills.
Experience with technical problem-solving.
Strong technical background lol.
Customer & Quality Focus, while being Result Orientation with a logical Sense of Urgency.
Good understanding of 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗘𝘃𝗲𝗻𝘁 𝗟𝗼𝗴𝗴𝗶𝗻𝗴.
Good understanding of 𝗖𝗠𝗗 𝗼𝗿 𝗣𝗼𝘄𝗲𝗿𝘀𝗵𝗲𝗹𝗹 (Needed).
Good understanding of networks (𝗩𝗣𝗡, 𝗙𝗶𝗿𝗲𝘄𝗮𝗹𝗹, 𝗣𝗿𝗼𝘅𝘆)
Strong knowledge of Microsoft Office (Excel, Word, Outlook, Powerpoint)
Strong knowledge of Windows (𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 & 𝗧𝗮𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗿)
Strong knowledge of Office Products (𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗔𝗱𝗱-𝗶𝗻, 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗥𝘂𝗹𝗲𝘀, 𝗢𝗳𝗳𝗶𝗰𝗲 𝗰𝗼𝗺𝗺𝗮𝗻𝗱𝘀)
Strong knowledge of Web-Browsers (𝗙𝗶𝗿𝗲𝗳𝗼𝘅, 𝗚𝗼𝗼𝗴𝗹𝗲 𝗖𝗵𝗿𝗼𝗺𝗲, 𝗮𝗻𝗱 𝗜𝗻𝘁𝗲𝗿𝗻𝗲𝘁 𝗘𝘅𝗽𝗹𝗼𝗿𝗲𝗿)
Good communication skills & a strong Team Player.
Analytical thinking, Details Oriented, with strong Time Management skills.
Ability to work under pressure.
Understanding how to retain client satisfaction.
Ability to investigate problems independently (when there is e.g. no KB solution ready)

Good To Have:

BSc. or higher Degree in (Engineering/ Computer Science/ Information Systems)
1 to 3 Years of Work Experience.
1 year in a similar role or with the same capacities.
Knowledge of CCNA + MCITP/MCSA knowledge.
Knowledge of Troubleshooting Windows Server Features (IIS, RP Cover HTTPS).
Knowledge of Active Directory.
Knowledge of HTTP/2 SSL knowledge.
Knowledge of VBScript / C#
Knowledge of Relational databases and database tools such as SQL and SQL Management studio.
Basic Knowledge of DUMP, Windows ETL, Procmon, Fireshark etc. logging methods.
Knowledge of VMWare (Emulate OS for test environment).

Targeted Interpersonal Skills

Self-assured, Feel very confident and positive about yourself and your abilities.
Resilient, Able to work to tight deadlines and within constraints.
Strong negotiation skills, planning, and analytical thinking.
Communicative, Speak and/or write well and get your ideas across to others easily.
Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfill it.
Confident, Pleasant, Energetic, Helpful, Trustworthy
Efficient, Perform tasks in the fastest and simplest ways that they can be done.
Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.
Handle Complaints, Deal effectively with obstacles/complaints.
Punctual, Always on time for things.
Precise, Make sure that things are done accurately, correctly, and exactly.
Resourceful, Think of new and different ways to do things when there are no obvious solutions.
Creative, Use your imagination to come up with new ideas or to solve problems.

Offer & Benefits

Offered Salary – 9500PLN Gross Monthly Salary.
Employment Contract – Annually Renewable.
Monday to Friday from 15:00 to 11:00 CET.
Work At Home – From Anywhere in Poland.
Paid training, long-term mentorship, and ongoing coaching.
Motivational Programs and Engaging Events.
An Interesting and dynamic work environment in a dynamically developing international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to kindly send your CV noting the Job title in the subject to the email address:

jobs@spotonps.com

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones.

Please include the following statement in your CV Documents to be considered for the job opportunity applied for:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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