Spot On for Talent Acquisition & Development

Technical Support – Tier 2 – English Speakers C1/C2 level – Work At Home/Praca Zdalna – US Market

๐—ง๐—ฒ๐—ฐ๐—ต๐—ป๐—ถ๐—ฐ๐—ฎ๐—น ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ – ๐—ง๐—ถ๐—ฒ๐—ฟ ๐Ÿฎ – ๐—˜๐—ป๐—ด๐—น๐—ถ๐˜€๐—ต ๐—ฆ๐—ฝ๐—ฒ๐—ฎ๐—ธ๐—ฒ๐—ฟ๐˜€ ๐—–๐Ÿญ/๐—–๐Ÿฎ ๐—น๐—ฒ๐˜ƒ๐—ฒ๐—น

๐—ช๐—ผ๐—ฟ๐—ธ ๐—”๐˜ ๐—›๐—ผ๐—บ๐—ฒ/๐—ฃ๐—ฟ๐—ฎ๐—ฐ๐—ฎ ๐—ญ๐—ฑ๐—ฎ๐—น๐—ป๐—ฎ – ๐—จ๐—ฆ ๐— ๐—ฎ๐—ฟ๐—ธ๐—ฒ๐˜


*** This Job Opportunity is only offered for candidates living & eligible to work in Poland.

Salary/ Gross: ๐Ÿต๐Ÿฑ๐Ÿฌ๐Ÿฌ ๐—ฃ๐—Ÿ๐—ก ๐—š๐—ฟ๐—ผ๐˜€๐˜€ ๐— ๐—ผ๐—ป๐˜๐—ต๐—น๐˜† ๐—ฆ๐—ฎ๐—น๐—ฎ๐—ฟ๐˜†.

Job Description

You will be solving technical product issues and questions that customers, resellers, and personnel report while coordinating with different teams to solve issues in a timely manner.


Work At Home โ€“ Covid-19 Precautions

Due to the current situation, the safety of all our clientโ€™s employees is the top priority of the company. Accordingly, all employees are currently Work At Home model till further notice.



Job Description

As a Technical Support, you will be Solving technical product issues and questions that customers, resellers, and personnel report to you.



Detailed Duties and Responsibilities

  • You will be Solving technical product issues and questions that customers, resellers, and personnel report to you.
  • You will communicate directly with different stakeholders using phone, ticketing system, and remote tools
  • You will be Coordinating with different teams to solve issues in a timely manner
  • You will be required to keep customers happy with prompt responses and excellent communication
  • You will report product issues to the development team.
  • You will Perform โ€œknowledge managementโ€ by creating instructions and articles on frequent issues and help in the training of support personnel


Targeted Qualifications

  • Fluency level of ๐—–๐Ÿญ or higher in ๐—˜๐—ป๐—ด๐—น๐—ถ๐˜€๐—ต language.
  • Strong hands-on experience in IT.
  • Experience in a customer service role.
  • Background in technical support, software testing or application engineering.
  • Self-starter with excellent communication skills.
  • Experience with technical problem-solving.
  • Strong technical background lol.
  • Customer & Quality Focus, while being Result Orientation with a logical Sense of Urgency.
  • Good understanding of ๐—ช๐—ถ๐—ป๐—ฑ๐—ผ๐˜„๐˜€ ๐—˜๐˜ƒ๐—ฒ๐—ป๐˜ ๐—Ÿ๐—ผ๐—ด๐—ด๐—ถ๐—ป๐—ด.
  • Good understanding of ๐—–๐— ๐—— ๐—ผ๐—ฟ ๐—ฃ๐—ผ๐˜„๐—ฒ๐—ฟ๐˜€๐—ต๐—ฒ๐—น๐—น (Needed).
  • Good understanding of networks (๐—ฉ๐—ฃ๐—ก, ๐—™๐—ถ๐—ฟ๐—ฒ๐˜„๐—ฎ๐—น๐—น, ๐—ฃ๐—ฟ๐—ผ๐˜…๐˜†)
  • Strong knowledge of Microsoft Office (Excel, Word, Outlook, Powerpoint)
  • Strong knowledge of Windows (๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ๐˜€ & ๐—ง๐—ฎ๐˜€๐—ธ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฟ)
  • Strong knowledge of Office Products (๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ถ๐—ป๐—ด ๐—”๐—ฑ๐—ฑ-๐—ถ๐—ป, ๐—ฐ๐—ฟ๐—ฒ๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐—ฅ๐˜‚๐—น๐—ฒ๐˜€, ๐—ข๐—ณ๐—ณ๐—ถ๐—ฐ๐—ฒ ๐—ฐ๐—ผ๐—บ๐—บ๐—ฎ๐—ป๐—ฑ๐˜€)
  • Strong knowledge of Web-Browsers (๐—™๐—ถ๐—ฟ๐—ฒ๐—ณ๐—ผ๐˜…, ๐—š๐—ผ๐—ผ๐—ด๐—น๐—ฒ ๐—–๐—ต๐—ฟ๐—ผ๐—บ๐—ฒ, ๐—ฎ๐—ป๐—ฑ ๐—œ๐—ป๐˜๐—ฒ๐—ฟ๐—ป๐—ฒ๐˜ ๐—˜๐˜…๐—ฝ๐—น๐—ผ๐—ฟ๐—ฒ๐—ฟ)
  • Good communication skills & a strong Team Player.
  • Analytical thinking, Details Oriented, with strong Time Management skills.
  • Ability to work under pressure.
  • Understanding how to retain client satisfaction.
  • Ability to investigate problems independently (when there is e.g. no KB solution ready)


Good To Have:

  • BSc. or higher Degree in (Engineering/ Computer Science/ Information Systems)
  • 1 to 3 Years of Work Experience.
  • 1 year in a similar role or with the same capacities.
  • Knowledge of CCNA + MCITP/MCSA knowledge.
  • Knowledge of Troubleshooting Windows Server Features (IIS, RP Cover HTTPS).
  • Knowledge of Active Directory.
  • Knowledge of HTTP/2 SSL knowledge.
  • Knowledge of VBScript / C#
  • Knowledge of Relational databases and database tools such as SQL and SQL Management studio.
  • Basic Knowledge of DUMP, Windows ETL, Procmon, Fireshark etc. logging methods.
  • Knowledge of VMWare (Emulate OS for test environment).


Targeted Interpersonal Skills

  • Self-assured, Feel very confident and positive about yourself and your abilities.
  • Resilient, Able to work to tight deadlines and within constraints.
  • Strong negotiation skills, planning, and analytical thinking.
  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfill it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.
  • Handle Complaints, Deal effectively with obstacles/complaints.
  • Punctual, Always on time for things.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Resourceful, Think of new and different ways to do things when there are no obvious solutions.
  • Creative, Use your imagination to come up with new ideas or to solve problems.




Offer & Benefits

  • Offered Salary – 9500PLN Gross Monthly Salary.
  • Employment Contract – Annually Renewable.
  • Monday to Friday from 15:00 to 11:00 CET.
  • Work At Home – From Anywhere in Poland.
  • Paid training, long-term mentorship, and ongoing coaching.
  • Motivational Programs and Engaging Events.
  • An Interesting and dynamic work environment in a dynamically developing international company.


How To Apply

If you are interested in the job and you meet the above criteria you need to kindly send your CV noting the Job title in the subject to the email address:

jobs@spotonps.comย ย 

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones.

Please include the following statement in your CV Documents to be considered for the job opportunity applied for:

โ€œI hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through โ€œSpot On Sp. z o.o.โ€ and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).โ€ย 


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