SpotOn Talent Acquisition

𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 – 𝗧𝗶𝗲𝗿 𝟮 – 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀 𝗖𝟭/𝗖𝟮 𝗹𝗲𝘃𝗲𝗹 “Turkish Language will be a plus”

𝗪𝗼𝗿𝗸 𝗔𝘁 𝗛𝗼𝗺𝗲/𝗣𝗿𝗮𝗰𝗮 𝗭𝗱𝗮𝗹𝗻𝗮

 

*** This Job Opportunity is only offered for candidates living & eligible to work in Poland.

Salary/ Gross: 10000 PLN gross Monthly Salary.

Client: BPO Company.

Job Description

You will be solving technical product issues and questions that customers, resellers, and personnel report while coordinating with different teams to solve issues on time.

 

 

 

Detailed Duties and Responsibilities

  • Understanding Customer’s problems (Phone/Mail/Remote Sessions) & Finding Solution.
  • Troubleshoot system and network problems and diagnosing and solving conflicts between different systems and environments.
  • You will communicate directly with different stakeholders using email, phone, and remote connection tools to resolve user issues.
  • Being able to explain the cause of the problem & when needed to escalate/report product issues to the development team.
  • Ensure incoming requests are categorized, logged, and resolved aiming for top user satisfaction.
  • Prioritizes and manages several open cases at one time.

 

 

Targeted Qualifications

  • Fluency level of 𝗖𝟭 or higher in 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 language. “Turkish Language will be a Plus”
  • Strong hands-on experience in IT.
  • Experience in a customer service role.
  • Min. 1 year in a similar role or with the same capacities.
  • Background in technical support, software testing or application engineering.
  • Self-starter with excellent communication skills.
  • Experience with technical problem-solving.
  • Strong technical background lol.
  • Customer & Quality Focus, while being Result Orientation with a logical Sense of Urgency.
  • Good understanding of 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗘𝘃𝗲𝗻𝘁 𝗟𝗼𝗴𝗴𝗶𝗻𝗴.
  • Good understanding of 𝗖𝗠𝗗 𝗼𝗿 𝗣𝗼𝘄𝗲𝗿𝘀𝗵𝗲𝗹𝗹 (Needed).
  • Good understanding of networks (𝗩𝗣𝗡, 𝗙𝗶𝗿𝗲𝘄𝗮𝗹𝗹, 𝗣𝗿𝗼𝘅𝘆)
  • Strong knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
  • Strong knowledge of Windows (𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 & 𝗧𝗮𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗿)
  • Strong knowledge of Office Products (𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗔𝗱𝗱-𝗶𝗻, 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗥𝘂𝗹𝗲𝘀, 𝗢𝗳𝗳𝗶𝗰𝗲 𝗰𝗼𝗺𝗺𝗮𝗻𝗱𝘀)
  • Strong knowledge of Web-Browsers (𝗙𝗶𝗿𝗲𝗳𝗼𝘅, 𝗚𝗼𝗼𝗴𝗹𝗲 𝗖𝗵𝗿𝗼𝗺𝗲, 𝗮𝗻𝗱 𝗜𝗻𝘁𝗲𝗿𝗻𝗲𝘁 𝗘𝘅𝗽𝗹𝗼𝗿𝗲𝗿)
  • Good communication skills & a strong Team Player.
  • Analytical thinking, Detail-oriented, with strong Time Management skills.
  • Ability to work under pressure.
  • Understanding how to retain client satisfaction.
  • Ability to investigate problems independently (when there is e.g. no KB solution ready)

 

Good To Have:

  • BSc. or higher Degree in (Engineering/ Computer Science/ Information Systems)
  • 1 to 3 Years of Work Experience.
  • 1 year in a similar role or with the same capacities.
  • Knowledge of CCNA + MCITP/MCSA knowledge.
  • Knowledge of Troubleshooting Windows Server Features (IIS, RP Cover HTTPS).
  • Knowledge of Active Directory.
  • Knowledge of HTTP/2 SSL knowledge.
  • Knowledge of VBScript / C#
  • Knowledge of Relational databases and database tools such as SQL and SQL Management studio.
  • Basic Knowledge of DUMP, Windows ETL, Procmon, Fireshark etc. logging methods.
  • Knowledge of VMWare (Emulate OS for test environment).

 

 

Targeted Interpersonal Skills

  • Self-assured, Feel very confident and positive about yourself and your abilities.
  • Resilient, Able to work to tight deadlines and within constraints.
  • Strong negotiation skills, planning, and analytical thinking.
  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfill it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.
  • Handle Complaints, Deal effectively with obstacles/complaints.
  • Punctual, Always on time for things.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Resourceful, Think of new and different ways to do things when there are no obvious solutions.
  • Creative, Use your imagination to come up with new ideas or to solve problems.

 

 

 

Offer & Benefits

  • Offered Salary – 10000PLN Gross Monthly Salary.
  • Employment Contract – Annually Renewable.
  • Monday to Friday from 09:00 to 17:00 CET.
  • Work At Home – From Anywhere in Poland – Occasional office visits “to be discussed further”.
  • Paid training, long-term mentorship, and ongoing coaching.
  • Motivational Programs and Engaging Events.
  • An Interesting and dynamic work environment in a dynamically developing international company.

 

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV In English to jobs@spotonta.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

 

In Case you wish to delete your CV from our records, kindly send us an email to DeleteMyCV@spotonta.com 

 

Registered Kraz #30602

#SpotOn #SpotOnTA #Jobs #Job #Work #Praca #Rekrutacja #travail #trabajo #работа #raditi

#práce #arbejde #werk #tehdätyötä #arbeit #δουλειά #munka #lavoro #aarbecht

#trabalhos #muncă #pабота #práca #nábor #rekruttering #werving

#rekrytointi #recrutement #Rekrutierung #ΠΡΟΣΛΗΨΗ #toborzás

#reclutamento #Rekrutement #rekruttering #recrutamento #recrutare

#reclutamiento #rekrytering #вербування #delo #arbete #робота #jobb

#polska #warsaw #warszawa #krakow #poznan #poland #polandjobs

#europe #middleeast #GermanSpeaker #GermanSpeakers #SpotOnPS

#Niemiecki #Włosku #Italian #ItalianSpeaker #Dutch #DutchSpeaker

#DutchSpeakers #Niderlandzkiego #QA #QualityAssurance #Game

#Games #Testing #Gry #Gra #Testowanie #Projekt #ZarządzanieProjektami

#ZapewnienieJakości #Prowadzić #Lider #Ekipa

#WeStandStrongerWhenWeStandTogether #WeStandStronger

#WeStandTogether #SpotOnTA #SpotOnTA&D #CX #Braga #Lisbon #Portugal

 

Obowiązek informacyjny:

Administrator

Administratorem Pani/Pana danych osobowych jest SpotOn TA Sp. z o. o. z siedzibą w Warszawie, adres: ul. Grzybowska 87 nr KRS 0001059775, NIP 5273076453, REGON: 526460898
Może się Pani/Pan skontaktować z Administratorem danych wysyłając wiadomość e-mail na adres DeleteMyCV@spotonta.com

Pani/Pana dane osobowe obejmujące imię, nazwisko oraz adres e-mail będą przetwarzane na podstawie prawnie uzasadnionego interesu Administratora danych w postaci prowadzenia działań rekrutacyjnych dotyczących produktów lub usług Administratora. Prawną podstawą do przetwarzania danych osobowych jest przepis art. 6 ust. 1 lit f) Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych) (Tekst mający znaczenie dla EOG, dalej: RODO), który umożliwia przetwarzanie danych w sytuacji gdy jest to niezbędne do realizacji prawnie uzasadnionych interesów Administratora. Celem przetwarzania danych jest prowadzenie działań rekrutacyjnych dotyczących produktów lub usług Administratora.

Czas przetwarzania danych

Pani/Pana dane osobowe będą przetwarzane przez okres prowadzenia
 rekrutacyjnej przez Administratora, nie dłużej niż 12 miesięcy od daty ich zebrania.

Źródło danych

Informujemy, że Pani/Pana dane zostały pozyskane z publicznych baz danych, znajdujących się w Internecie lub dobrowolnie przekazane przez Panią/Pana.

Odbiorcy danych

Możemy przekazać Pani/Pana dane osobowe na rzecz podmiotu, który realizuje na naszą rzecz zautomatyzowaną wysyłkę wiadomości rekrutacyjnych.

Uprawnienia

Ma Pani/Pan prawo do: dostępu do swoich danych osobowych, żądania ich sprostowania, żądania ograniczenia ich przetwarzania, żądania usunięcia danych osobowych oraz wyrażenia sprzeciwu wobec przetwarzania Pani/Pana danych osobowych.

Zautomatyzowane podejmowanie decyzji

Pani/Pana dane osobowe nie będą wykorzystywane do zautomatyzowanego podejmowania decyzji, w tym profilowania.

Prawo do skargi

W przypadku gdy uzna Pani/Pan, że Pani/Pana dane osobowe są przetwarzane niezgodnie z prawem, ma Pani/Pan prawo do wniesienia skargi do organu nadzorczego – Prezesa Urzędu Ochrony Danych Osobowych.

More Information

Share this job

Contact US

To Book An Appointment, Send Us An Email to: Hello@spotonta.com 

To Delete Your CV, Send Us An Email to: DeleteMyCV@spotonta.com 

Newsletter

Join Our Newsletter To Remain Updated With Our Events, Professional Advices and Potential Job Opportunities

[]
1 Step 1
keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right